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    Znuny Alternatives

    Znuny is described as 'fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future' and is a Customer Support Tool in the Business & Commerce category. There are more than 10 alternatives to Znuny for a variety of platforms, including Online / Web-based, Linux, Self-Hosted solutions, Android and iPhone. Most alternatives are Customer Support Tools and Help Desks. The best alternative is osTicket, which is both free and Open Source. Other great apps like Znuny are Freshdesk (Freemium), ProProfs Help Desk (Paid), Zammad (Free, Open Source) and Zendesk (Paid).

    This page was last updated Mar 15, 2022
    Znuny
      0
    • FreeOpen Source
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can...
    Learn more about Znuny

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.


    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    3. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
    4. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.


    5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    6. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
    7. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
    8. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
    9. Zendo is a Client Portal software that lets businesses handle customer requests in one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications.
    Showing 10 of 13 alternatives