Znuny AlternativesHelp Desk Platforms and other similar apps like Znuny

Znuny is described as 'Fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set the same and will be extended in the future' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to Znuny for a variety of platforms, including Web-based, Linux, Android, iPhone and Windows apps. The best Znuny alternative is osTicket, which is both free and Open Source. Other great apps like Znuny are Zendesk, Freshdesk, LiveAgent and Zammad.

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Znuny alternatives are mainly Help Desk Platforms but may also be CRM Systems or Issue Tracking Systems. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Znuny.

Znuny

Help Desk Platform
Free • Open Source

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

More about Znuny

Znuny alternatives page was last updated Mar 15, 2022

osTicket
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
104 osTicket alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- Task Management Tool
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Show all NaN osTicket features ▾
+3
osTicket VS Znuny
Is osTicket a good alternative to Znuny?
- osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Znuny.
- osTicket is the most popular Open Source & free alternative to Znuny.
- osTicket is Free and Open SourceZnuny is also Free and Open Source

Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
241 Zendesk alternatives
+1
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zendesk Features
Real time collaboration
Knowledge base
Email integration
On Demand
Show all NaN Zendesk features ▾
Zendesk VS Znuny
Is Zendesk a good alternative to Znuny?
- Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Znuny.
- Zendesk is the most popular commercial alternative to Znuny.
- Zendesk is Paid and ProprietaryZnuny is Free and Open Source

Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
228 Freshdesk alternatives
License model
- Freemium • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
+1
Freshdesk Features
1. Ad-free
2. Pricing per agent
3. Ads monitoring
4. Customer service
5. Automatic customer engagement
Show all NaN Freshdesk features ▾
Freshdesk VS Znuny
Is Freshdesk a good alternative to Znuny?
- Freshdesk is the most popular Mac alternative to Znuny.
- Freshdesk is Freemium and ProprietaryZnuny is Free and Open Source

Ad
Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or...

https://www.freshworks.com/freshdesk/
Learn More
LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.
201 LiveAgent alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
+3
LiveAgent Features
1. VoiP Calls
2. Gamification
3. Beat maker
4. Knowledge base
5. Call recording
6. Customer service
7. Helpdesk Ticketing
8. Live Support Chat
9. Integrated Chat
Show all NaN LiveAgent features ▾
LiveAgent VS Znuny
Is LiveAgent a good alternative to Znuny?

Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
37 Zammad alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Linux
- Self-Hosted
+9
Zammad Features
1. Auto Responder
2. Email tracking
3. SLA
4. Knowledge base
5. REST API
6. Customizable
7. Ruby
Show all NaN Zammad features ▾
Zammad VS Znuny
Is Zammad a good alternative to Znuny?

ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
169 ProProfs Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
+2
ProProfs Help Desk Features
1. Shared inbox
2. Helpdesk Ticketing
3. Canned responses
4. In-built Bug tracking
5. Custom data fields
6. Reporting
7. Instant Replay
8. Knowledge Management
9. Knowledge Base structuring
Show all NaN ProProfs Help Desk features ▾
ProProfs Help Desk VS Znuny
Is ProProfs Help Desk a good alternative to Znuny?

Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
53 Request Tracker alternatives
License model
- Free Personal • Open Source
Application types
- Issue Tracking System
- Help Desk Platform
Platforms
- Linux
- Online
- Self-Hosted
- Perl
Request Tracker Features
1. Extensible by Plugins/Extensions
2. Task Time Tracking
3. Customer service
4. Helpdesk Ticketing
5. Incident Management
6. Bug reporting
7. Customizable triggers
8. Task assignments
9. Dependency Tracking
Show all NaN Request Tracker features ▾
Request Tracker VS Znuny
Is Request Tracker a good alternative to Znuny?

OTRS
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
61 OTRS alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Windows
- Linux
- Online
+3
OTRS Features
1. Web-Based
2. Incident Management
3. CMDB and ProcessManagement
4. Helpdesk Ticketing
5. Customer service
6. Service Level Management
7. First person view
Show all NaN OTRS features ▾
OTRS VS Znuny
Is OTRS a good alternative to Znuny?

DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
207 DeskXpand alternatives
License model
- Freemium • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Software as a Service (SaaS)
+9
DeskXpand Features
1. Desktop Sharing
2. No Coding Required
3. Lightweight
4. Real time collaboration
5. Auto Responder
6. Extensible by Plugins/Extensions
7. Ad-free
8. Helpdesk Ticketing
Show all NaN DeskXpand features ▾
DeskXpand VS Znuny
Is DeskXpand a good alternative to Znuny?
- DeskXpand is the most popular SaaS alternative to Znuny.
- DeskXpand is Freemium and ProprietaryZnuny is Free and Open Source
- DeskXpand is LightweightZnuny is not according to our users

Usedesk
Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.
347 Usedesk alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Chrome OS
+4
Usedesk Features
1. Helpdesk Ticketing
2. Bots
3. API Integration
4. Chat Bot
5. Customer service
6. Omnichannel messaging
Show all NaN Usedesk features ▾
Usedesk VS Znuny
Is Usedesk a good alternative to Znuny?

Happi.team
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
216 Happi.team alternatives
License model
- Freemium • Proprietary
Platforms
- Online
- Software as a Service (SaaS)
Happi.team Features
Customer service
Show all NaN Happi.team features ▾
Happi.team VS Znuny
Is Happi.team a good alternative to Znuny?