Znuny is described as 'Fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set the same and will be extended in the future' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to Znuny for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Znuny alternative is Libredesk, which is both free and Open Source. Other great apps like Znuny are FreeScout, Freshdesk, Zendesk and LiveAgent.
A right-sized helpdesk for freelancers and small dev shops, with a branded client portal, billable-hours tracking, and a built-in AI assistant.
United States
Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.
Germany
EU
CzechiaEU
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Qisutu is a free and open-source ticketing and service desk platform for professional support organizations. It includes customer and agent portals, queues, workflow automation, service and SLA management, reporting, a knowledge base and an integrated CMDB.
initdesk is an AI-powered, email-first help desk for solo founders and small teams. It turns support emails into tickets, suggests AI-drafted replies, auto-tags messages, and lets you “teach” an AI Assistant with your FAQs/docs.
Russia
United Kingdom
