Ravine Desk

Ravine Desk is helpdesk software built for freelancers and small dev shops rather than large support teams. Each customer gets a branded client portal at their own subdomain where clients submit and track requests in one place, with magic-link access so clients never manage a password.

Tickets move through clear statuses (new, open, pending, resolved, closed) with priorities, drag-to-reorder, and assignment to technicians. Client email replies are pulled back into the ticket automatically, conversations support inline screenshots and file attachments, and internal team-only notes stay hidden from the client. Built-in billable-hours tracking produces clean time reports without spreadsheets.

Every plan includes an AI assistant (powered by Anthropic's Claude) that delivers a plain-English daily briefing of what needs attention, summarizes any ticket with likely causes and next steps, and on higher tiers triages new tickets and writes client-facing status summaries. The assistant only ever reads your own workspace data, never sends or changes anything on its own, and your data is not used to train AI models.

Pricing is flat per workspace with unlimited tickets on every plan, no per-seat or per-ticket fees, and a 14-day free trial with no credit card required. It's positioned as the middle ground between running support out of a shared inbox and the cost and complexity of enterprise tools like Zendesk, Freshdesk, and Intercom.