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Znuny icon

Znuny

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Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

Znuny screenshot 1

License model

  • Free • Open Source

Application type

Country of Origin

  • DE flagGermany
  • European Union flagEU

Platforms

  • Online
  • Self-Hosted
  • Software as a Service (SaaS)
Znuny alternatives  
5 / 5 Avg rating (2)
1like
1comment
12alternatives
0news articles

Features

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Properties

  1.  Customizable

Features

  1.  Extensible by Plugins/Extensions
  2.  Customer service
  3.  Helpdesk Ticketing

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Znuny information

  • Developed by

    DE flagZnuny GmbH

  • Licensing

    Open Source (GPL-3.0) and Free product.

  • Written in

  • Rating

    Average rating of 5

  • Alternatives

    12 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

GitHub repository

  •  479 Stars
  •  101 Forks
  •  109 Open Issues
  •   Updated Jul 2, 2025 
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Our users have written 1 comments and reviews about Znuny, and it has gotten 1 likes

Znuny was added to AlternativeTo by jn_znuny_com on Feb 23, 2021 and this page was last updated Apr 8, 2021.

Comments and Reviews

   
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Top Positive Comment
RemovedUser
★
★
★
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Feb 25, 2021
0

It's the designated successor of the ((OTRS)) Community Edition, worth a look

What is Znuny?

Znuny LTS is a continuation of the ((OTRS)) Community Edition (Version 6.0.30) which was declared end of life (EOL) at the end of December 2020.

The primary goal for this project is to provide a maintained and stable version of the well known ticket system. Version 6.0. is the LTS Branch, a feature version which adds more functionality is on the way and will be released in the mid of the year.

The fork includes all features of the previous Open Source version:

  • Business Object Management
  • Channels
  • Security & Permissions
  • Automation & Processes
  • Time and Escalation Management
  • Customer Management
  • Knowledge Management & Self Service
  • Individualisation
  • Accessibility
  • Reporting

This project will keep the compatibility with implementations and integrations built upon version 6 of ((OTRS)) Community Edition.

  • License -

The project is distributed under the GNU General Public License (GPL v3)

  • Documentation -

  • Software requirements -

Operating system

  • Linux (Debian or Red Hat preferred)
  • Perl 5.16.0 or higher

Web server

  • Apache 2 + mod_perl2 or higher (recommended)
  • Web server with CGI support (CGI is not recommended)

Databases

  • MySQL 5.0 or higher (MySQL 8+ is currently not supported)
  • MariaDB
  • PostgreSQL 9.2 or higher
  • Oracle 10g or higher

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