Simple Chat AI Helpdesk icon
Simple Chat AI Helpdesk icon

Simple Chat AI Helpdesk

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AI helpdesk for Shopify stores that automates chat and email support, performs enabled order actions, and follows up on unresolved issues.

The AI chatbot answers product and order questions with live store data.

Cost / License

  • Usage-based
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
  • Shopify
Answers come from products, metafields, articles, and FAQs of the store.
A chat can continue by email, and both show in one inbox.
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Simple Chat AI Helpdesk was added to AlternativeTo by sCapatina on and this page was last updated .

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What is Simple Chat AI Helpdesk?

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email from the store's products, orders, policies, FAQs, custom metafields, and the merchant's own instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved.

Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. ShipHero users get live warehouse and fulfillment data in the conversation.

Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing. Simple Chat is made by SA Inc., the company behind Simple Affiliate.