Reamaze icon
Reamaze icon

Reamaze

 28 likes

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

Reamaze is feature-packed and comes with simple pricing!

License model

Country of Origin

  • US flagUnited States

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • iPad
5 / 5 Avg rating (13)
28likes
14comments
0news articles

Features

Suggest and vote on features

Properties

  1.  Customizable

Features

  1.  Helpdesk Ticketing
  2.  Automated messaging
  3.  Workflow Automation
  4.  Integrated Chat
  5.  Marketing Automation
  6.  Ecommerce Integration
  7.  Social media integration
  8.  FAQ Automation
  9.  Real-time monitoring
  10.  Customer service
  11.  Custom widgets
  12.  Mobile friendly
  13.  Embeddable
  14.  Automatic customer engagement
  15. Shopify icon  Shopify integration
  16.  Customer Journey Mapping
  17.  Knowledge base

 Tags

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Reamaze information

  • Developed by

    US flagReamaze
  • Licensing

    Proprietary and Commercial product.
  • Pricing

    Subscription ranging between $20 and $40 per month.
  • Rating

    Average rating of 5 (13 ratings)
  • Alternatives

    113 alternatives listed
  • Supported Languages

    • English

AlternativeTo Categories

Social & CommunicationsBusiness & Commerce

Apple AppStore

  •   Updated Nov 15, 2022
  •   4 avg rating
View in AppStore

Our users have written 14 comments and reviews about Reamaze, and it has gotten 28 likes

Reamaze was added to AlternativeTo by philrj on Apr 1, 2015 and this page was last updated Jul 5, 2022. Reamaze is sometimes referred to as Re amaze, re:amaze.

Comments and Reviews

   
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Comment summary: Reamaze is praised for its comprehensive support and customer service, offering features akin to Intercom with added helpdesk functionalities. Users highlight its value for eCommerce, especially small businesses, citing its intuitive design and effective customer engagement tools. The platform's reasonable pricing, simplicity, and innovative features, such as live chat and shared inbox capabilities, cater well to businesses seeking scalable customer interaction solutions.
Top Positive Comment
Brent Agnew
Feb 5, 2018
2

I should start off by saying that Reamaze has excellent customer support. They'll go the extra mile to make sure you're happy and equipped to embrace customer service. And that's the whole premise of Reamaze, they want to make customer service work for your business rather than just be a cost center. They listen to your feedback and makes sure it's applicable to all their customers. Reamaze is a great helpdesk, a great live chat solution, and a great way to engage customers automatically, which makes it a great way to grow revenue.

hengwoonong
Feb 23, 2018
1

Great app, tried others and this was by far the best for my small business. Team is super helpful as well.

Baronette Tellez
Feb 23, 2018
1

Reamaze is a great platform for customer messaging and managing customer support. Think of it as a helpdesk with marketing capabilities.

Garrett Scosh
Feb 13, 2018
1

We've been using Reamaze for roughly a year now and love the platform in every way possible. It's extremely thoughtful with its features, very easy to implement, and Reamaze offers great customer service. We switched to Reamaze from intercom after trying Freshdesk and Zendesk (which don't offer features to help with sales and marketing). Those two solutions are really only helpdesks. Reamaze is more than a helpdesk because it's closer to intercom than anything else. Simple pricing is icing on the cake.

Elaine Zhao
Feb 7, 2018
1

If you're looking for a helpdesk platform with customer messaging capabilities, Reamaze is pretty near perfect. Just like intercom, Reamaze offers shared inbox for live chat, email, and social media. You can also view how many customers are on your website or app and message them automatically. There's also FAQ centers that you can deploy. Reasonable pricing with great customer support.

Oliver McKenzie
Feb 3, 2018
2

The best thing about any software app is the support you get while using it. This company redefines amazing customers service. Probably why they have this name. The product itself is solid. No fuss. Simple pricing. Feature packed. But the service... That's on a whole other level compared to companies like intercom, freshdesk, or zendesk.

winstonhan
Oct 20, 2017
1

It's more than what I need at the moment but they took their time to walk me through a demo of the system which I appreciated.

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7 of 14 comments

What is Reamaze?

Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via real time messaging, live chat, social media, email, and proactive engagement (automatic customer messaging). Many features comes bundled with Reamaze for free such as knowledge base / FAQ, CRM, workflow automation, access to a library of 3rd party apps, and a powerful API.

Detailed Features:

  • Email, Facebook, Messenger, Twitter, Instagram support
  • SMS and MMS support
  • Integrated Chat
  • Message and engage your online customers automatically with Reamaze Cues
  • Monitor customer activity with our Live Dashboard
  • Public sites
  • Free built-in external and internal knowledge bases
  • Multi-brand and Multi-store management
  • Simple CRM and contact management
  • Office hours
  • Team collaboration and staff notes
  • Conversation events tracking
  • Automated workflows
  • Robust and flexible notifications
  • Customizable email templates
  • Automatic collision detection
  • Customizable notifications, tags, and filters
  • Response templates
  • Conversation permalinks
  • Autoresponders
  • Roles and permissions
  • Volume, response time, and staff reports
  • JavaScript integrations with plug-and-play widget builder
  • Works on mobile devices. iOS and Android mobile apps available.

Reamaze is the modern support app made for modern teams. We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, they focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

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