Reamaze
Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SM...
- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
What is Reamaze?
Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via real time messaging, live chat, social media, email, and proactive engagement (automatic customer messaging). Many features comes bundled with Reamaze for free such as knowledge base / FAQ, CRM, workflow automation, access to a library of 3rd party apps, and a powerful API.
Detailed Features:
- Email, Facebook, Messenger, Twitter, Instagram support
- SMS and MMS support
- Integrated Chat
- Message and engage your online customers automatically with Reamaze Cues
- Monitor customer activity with our Live Dashboard
- Public sites
- Free built-in external and internal knowledge bases
- Multi-brand and Multi-store management
- Simple CRM and contact management
- Office hours
- Team collaboration and staff notes
- Conversation events tracking
- Automated workflows
- Robust and flexible notifications
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Autoresponders
- Roles and permissions
- Volume, response time, and staff reports
- JavaScript integrations with plug-and-play widget builder
- Works on mobile devices. iOS and Android mobile apps available.
Reamaze is the modern support app made for modern teams. We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, they focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.
Reamaze Screenshots
Reamaze Features
- Helpdesk ticketing
- Automated messaging
- Workflow Automation
- Integrated Chat
- Ecommerce Integration
- Social media integration
- FAQ Automation
- Real-time monitoring
- Customer service
- Custom widgets
- Mobile friendly
- Embeddable
- Customizable
- Automatic customer engagement
- Ticketing
- Shopify integration
- Customer Journey Mapping
- Knowledge base
Reamaze information
Comments and Reviews
Tags
- Live Chat
- Customer Chat
- CRM
- Chat
- Help Desk
- email-management
- live-help
- Automation
- marketing
- Customer Support
- engagement
- Customer Feedback Manager
I should start off by saying that Reamaze has excellent customer support. They'll go the extra mile to make sure you're happy and equipped to embrace customer service. And that's the whole premise of Reamaze, they want to make customer service work for your business rather than just be a cost center. They listen to your feedback and makes sure it's applicable to all their customers. Reamaze is a great helpdesk, a great live chat solution, and a great way to engage customers automatically, which makes it a great way to grow revenue.
The best thing about any software app is the support you get while using it. This company redefines amazing customers service. Probably why they have this name. The product itself is solid. No fuss. Simple pricing. Feature packed. But the service... That's on a whole other level compared to companies like intercom, freshdesk, or zendesk.
Great app, tried others and this was by far the best for my small business. Team is super helpful as well.
Reamaze is a great platform for customer messaging and managing customer support. Think of it as a helpdesk with marketing capabilities.
We've been using Reamaze for roughly a year now and love the platform in every way possible. It's extremely thoughtful with its features, very easy to implement, and Reamaze offers great customer service. We switched to Reamaze from intercom after trying Freshdesk and Zendesk (which don't offer features to help with sales and marketing). Those two solutions are really only helpdesks. Reamaze is more than a helpdesk because it's closer to intercom than anything else. Simple pricing is icing on the cake.
If you're looking for a helpdesk platform with customer messaging capabilities, Reamaze is pretty near perfect. Just like intercom, Reamaze offers shared inbox for live chat, email, and social media. You can also view how many customers are on your website or app and message them automatically. There's also FAQ centers that you can deploy. Reasonable pricing with great customer support.
It's more than what I need at the moment but they took their time to walk me through a demo of the system which I appreciated.