Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via real time messaging, live chat, social media, email, and proactive engagement. The most relevant features comes bundled with Reamaze for free such as knowledge base / FAQ, CRM, workflow automation, access to a library of 3rd party apps, and a powerful API.
Detailed Features:
- Email, Facebook, Twitter, Instagram support
- SMS and MMS support
- Integrated Chat
- Message and engage your online customers with Reamaze Cues
- Public sites
- Free built-in external and internal knowledge bases
- Multi-brand and Multi-store management
- Simple CRM and contact management
- Team collaboration and staff notes
- Conversation events tracking
- Automated workflows
- Robust and flexible notifications
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Autoresponders
- Roles and permissions
- Volume, response time, and staff reports
- JavaScript integrations with plug-and-play widget builder
- Works on mobile devices. iOS and Android mobile apps available.
Reamaze is the modern support app made for modern teams. We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, they focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.
