Crisp is a freshly new alternative to existing bulky live chat platforms, which focuses on:
- Chat experience (our name comes from that, support must be crispy for your visitors)
- Email to chat and chat to email (in case either the visitor or operator gets offline, we forward messages to email - you can reply directly to the email we send, and the messages will be sent back to chat - this is completely transparent)
- File sharing (via chat, and via email, as attachment)
- Simple operator collaboration (everything is realtime in apps)
- See what visitors type in real-time, so that you can plan your reply faster (makes the chat experience magic for visitors, since it's replies come so fast)
- Operator Apps (Web app is here ; Desktop apps coming soon, Mobile apps coming soon)
We'll be working on making the whole system smarter on long-term, with features such as:
- Lost user detection (we know who visit your website ; you get the list, and you can trigger a chat with any target visitor - this is currently implemented - but let's assume you get a constant flow of hundreds of users: things become unmanageable ; thus we will notify you of users who need help based on the browsing data we have about them, and some probabilistic model)
- Simple triggers (give conditions on when to trigger a chatbox open, with a simple configuration UI)
- Crisp in-app chat extension for iOS/Android apps (native extension, replicating the Crisp visitor Web client experience - it's all about unification)
AmineSamlali added Crisp as alternative to WasenderApi
yan_balau added Crisp as alternative to Zupport AI
Comments and Reviews
I use Crisp on my personal blog Hackisition and it remains for me the best solution on the market. The MagicType feature is so cool. Being able to see what people type in real-time before they hit send is a game changer.
The site is no longer live - still happy about Crisp?
Free plan has very awful and huge limit. If you want to ban a spammer, you need to pay to ban it. Crisp is just begging for money, nothing else.
Simple and Powerful Chat tool for Startups
The guys at Crisp are so fast-paced on development. Every week a new feature. Definitely the best bang for your buck.
I really like this tool, it is the best I tried.
I am really happy that I found Crisp. It's really clean, easy to use and free. And they are amazing people, I have a doubt and they answer me in less than a minute. I absolutely recommend it.