osTicket osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use... Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP Customer Chat Helpdesk ticketing Add a feature 45 Like
Freshdesk Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps Ad-free Team Collaboration Add a feature 86 Like
UseResponse UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be... Commercial Web Self-Hosted Facebook Messenger integration Helpdesk ticketing Knowledge base Multiple languages ... Skype integration SLA Slack integration Add a feature 97 Like
UserVoice UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ... Commercial Web Android iPhone Android Tablet iPad Multiple languages Wordpress integration Add a feature 78 Like
OTRS Business Solution™ The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio. Free Open Source Mac Linux Web Self-Hosted Perl Helpdesk ticketing Add a feature 32 Like
Zendesk Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Add a feature 53 Like
Help Scout Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise... Commercial Web iPhone CRM Add a feature 24 Like
Get Satisfaction User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system. Commercial Web CRM Add a feature 59 Like
Brimir Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets... Free Open Source Mac Windows Linux Web Android ... iPhone Android Tablet BSD iPad Self-Hosted Helpdesk ticketing Add a feature 15 Like
UserEcho UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for... Commercial Web iPhone iPad CRM Add a feature 58 Like
OTRS ITSM OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident... Free Open Source Windows Linux Web First person view Add a feature 14 Like
InvGate Service Desk InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Web No features added Add a feature 44 Like
Reamaze Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email... Commercial $ $ $ Mac Windows Linux Web Android ... iPhone iPad Helpdesk ticketing Automated messaging Customer Chat CRM ... Ecommerce integration Integrated Chat Workflow Automation Automatic customer engagement Custom widgets Customer Journey Mapping Customizable Embeddable FAQ Automation Knowledge base Mobile friendly Real-time monitoring Shopify integration Social media integration Add a feature 24 Like Simply because of pricing and professionalism. Reamaze is a great helpdesk because it is designed to be a helpdesk. Gorgias was just a chrome plugin and only focused on shopify. if you're not shopify, it's super expensive. garrettscosh • Feb 2018 Disagree Agree
SuiteCRM SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and... Freemium Open Source Windows Linux Web Self-Hosted CRM Add a feature 20 Like
Front Front combines the look and feel of email with the tools you need to increase your team's efficiency, accountability, and transparency. Commercial Mac OS X Windows Linux Android iPhone ... Android Tablet iPad Email tracking Real time collaboration Add a feature 12 Like
