Gorgias Helpdesk AlternativesHelp Desk Platforms and other similar apps like Gorgias Helpdesk

Gorgias Helpdesk is described as 'Centralized platform for managing multichannel support, automation of ticket classification and replies, integrations with eCommerce, CRM, analytics, and collaboration' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Gorgias Helpdesk, not only websites but also apps for a variety of platforms, including iPhone, Android, Windows and iPad apps. The best Gorgias Helpdesk alternative is Freshdesk, which is free. Other great sites and apps similar to Gorgias Helpdesk are osTicket, Zendesk, UserVoice and Tidio .

Gorgias Helpdesk iconGorgias Helpdesk
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Centralized platform for managing multichannel support, automation of ticket classification and replies, integrations with...

More about Gorgias Helpdesk
More about Gorgias Helpdesk
Gorgias Helpdesk alternatives page was last updated Jun 25, 2025
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  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    54 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Gorgias Helpdesk

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Gorgias Helpdesk.

    • Freshdesk is the most popular free alternative to Gorgias Helpdesk.

    • Freshdesk is Freemium and ProprietaryGorgias Helpdesk is Paid and Proprietary
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Gorgias Helpdesk

     

    • osTicket is the most popular Self-Hosted alternative to Gorgias Helpdesk.

    • osTicket is the most popular Open Source alternative to Gorgias Helpdesk.

    • osTicket is Free and Open SourceGorgias Helpdesk is Paid and Proprietary
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    254 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Gorgias Helpdesk

     

    • Zendesk is the most popular commercial alternative to Gorgias Helpdesk.

    • Zendesk is Paid and ProprietaryGorgias Helpdesk is also Paid and Proprietary
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    https://www.livechat.com
    Learn More
  6. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    193 UserVoice alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting

    UserVoice VS Gorgias Helpdesk

     

    • UserVoice is the most popular SaaS alternative to Gorgias Helpdesk.

    • UserVoice is Paid and ProprietaryGorgias Helpdesk is also Paid and Proprietary
  7. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    43 Tidio alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • Wordpress
    • WooCommerce
    • PrestaShop
    • Adobe Commerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent

    Top Tidio Features

    1.  Built-in AI Assistant
    2.  Customer Segmentation
    3.  Unified inbox
    4.  Auto Responder
    5.  No Coding Required
    6.  Ad-free
    7.  Real time collaboration
    8.  Multiple Account support
    9.  Two-factor Authentication
    10.  Email Scheduling
    11.  Import CSV Data
    12.  WYSIWYG Support

    Tidio VS Gorgias Helpdesk

     
    Comments about Tidio as an Alternative to Gorgias Helpdesk
    qwerttrewq
    Positive May 26, 2025
    0

    Better and more features at a fair price

    Gorgias Helpdesk Icon
    Tidio icon
    • Tidio is Freemium and ProprietaryGorgias Helpdesk is Paid and Proprietary
  8. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Gorgias Helpdesk

     
  10. Front icon

    Front

     25 likes
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    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    113 Front alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant

    Front VS Gorgias Helpdesk

     
  11. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    License model

    Application types

    Country of Origin

    • SK flagSlovakia
    • European Union flagEU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Gorgias Helpdesk

     
  12. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Gorgias Helpdesk

     
  13. LiveChat icon

    LiveChat

     20 likes
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    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    226 LiveChat alternatives

    License model

    Application types

    Country of Origin

    • PL flagPoland
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app

    Properties

    1.  Lightweight
    2.  Customizable

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required

    LiveChat VS Gorgias Helpdesk

     
  14. ServiceNow icon

    ServiceNow

     5 likes
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    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing

    ServiceNow VS Gorgias Helpdesk

     
  15. Krayin - Laravel CRM icon

    Krayin - Laravel CRM

     2 likes
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    Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Self-Hosted
    Krayin - Laravel CRM screenshot 1

    Krayin - Laravel CRM Features

    1.  Based on Laravel

    Krayin - Laravel CRM VS Gorgias Helpdesk

     
12 of 153 Gorgias Helpdesk alternatives