Solarwinds Web Help Desk Alternatives

Solarwinds Web Help Desk is described as 'SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Solarwinds Web Help Desk for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Solarwinds Web Help Desk alternative is Libredesk, which is both free and Open Source. Other great apps like Solarwinds Web Help Desk are Freshdesk, osTicket, Zendesk and HelpDesk.

Solarwinds Web Help Desk iconSolarwinds Web Help Desk
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SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly...

More about Solarwinds Web Help Desk
More about Solarwinds Web Help Desk
Solarwinds Web Help Desk alternatives page was last updated Feb 15, 2025
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  1. Richmond ServiceDesk icon

    Richmond ServiceDesk

     2 likes
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    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Windows
    • Self-Hosted
    • Internet Explorer
    • Google Chrome
    • Microsoft SQL Server
    • Safari
    • Firefox
    Richmond ServiceDesk screenshot 1

    Richmond ServiceDesk Features

    1.  Incident Management
    2.  Asset Management
    3.  Change Management

    Richmond ServiceDesk VS Solarwinds Web Help Desk

     
  2. AJ Help Desk SAAS icon

    AJ Help Desk SAAS

     2 likes
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    AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Linux
    • Online
    AJ Help Desk SAAS screenshot 1

    AJ Help Desk SAAS VS Solarwinds Web Help Desk

     
  4. Trakdesk icon

    Trakdesk

     25 likes
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    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire
    Dashboard

    Trakdesk Features

    1.  Gamification
    2.  Customer service
    3.  Helpdesk Ticketing
    4.  On Demand
    5.  Knowledge base

    Trakdesk VS Solarwinds Web Help Desk

     
  5. Ad
    Screenshot
    Zoho Desk icon
    Zoho Desk

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portal...

    https://www.zoho.com
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  6. KroBase icon

    KroBase

     1 like
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    KroBase is a powerful SaaS knowledge base software designed for businesses and individuals who need an efficient way to organize and share information. With a simple and intuitive interface, it allows users to create, manage, and search content effortlessly.

    13 KroBase alternatives

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Online
    KroBase

    Properties

    1.  Privacy focused
    2.  Customizable

    Features

    1.  Support for MarkDown
    2.  WYSIWYG Support
    3.  No Coding Required
    4.  Dark Mode
    5.  No Tracking
    6.  Ad-free
    7.  Help Center
    8.  Knowledge base
    9.  Customer service
    10.  Custom Domain
    11.  Knowledge Management

    KroBase VS Solarwinds Web Help Desk

     

  7. Helpspot

     1 like
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    HelpSpot is a unique Web Based Help Desk Software solution for organizations dealing with the challenges of email and web customer service.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online

    Helpspot VS Solarwinds Web Help Desk

     

  8. iKode Helpdesk

     1 like
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    iKode Helpdesk X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open source free ticket system developed mainly in PHP. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ...

    License model

    Application type

    Country of Origin

    • CN flagChina

    Platforms

    • Windows
    • Linux
    iKode Helpdesk screenshot 1

    iKode Helpdesk VS Solarwinds Web Help Desk

     
  10. BusyBench icon

    BusyBench

     1 like
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    Computer repair shop software. Ticketing, invoicing, inventory, CRM, SLA, calendar and marketing features all included. Great for small repair shops or huge organizations.

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    BusyBench screenshot 1

    BusyBench Features

    1.  IT Asset Management
    2.  SLA

    BusyBench VS Solarwinds Web Help Desk

     
  11. CitSmart icon

    CitSmart

     1 like
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    The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Android Tablet
    CitSmart screenshot 1
    CitSmart screenshot 2
    CitSmart screenshot 3

    CitSmart Features

    1.  Customer service
    2.  Incident Management

    CitSmart VS Solarwinds Web Help Desk

     
  12. IntraService icon

    IntraService

     2 likes
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    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    License model

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS
    IntraService screenshot 1

    IntraService Features

    1.  Helpdesk Ticketing

    IntraService VS Solarwinds Web Help Desk

     
  13. Best Support System icon

    Best Support System

     3 likes
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    Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.

    License model

    Application types

    Country of Origin

    • BD flagBangladesh

    Platforms

    • Online
    • Self-Hosted
    Best Support System screenshot 1

    Best Support System Features

    1.  Integrated Search
    2.  Dockerized
    3.  Helpdesk Ticketing
    4.  Integrated Chat
    5. Facebook icon  Facebook integration

    Best Support System VS Solarwinds Web Help Desk

     
  14. Abhisi icon

    Abhisi

     3 likes
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    Beautifully Simple solution that includes Chat, Email, Facebook, Twitter, Messenger, SMS, KB plus more.

    License model

    Application type

    Platforms

    • Online
    Abhisi screenshot 1

    Abhisi Features

    1.  Knowledge base
    2.  Sms from PC

    Abhisi VS Solarwinds Web Help Desk

     
  15. Vision Helpdesk icon

    Vision Helpdesk

     2 likes
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    Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies Vision Helpdesk offers solution for every size business.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • Windows Phone
    • Self-Hosted
    Vision Helpdesk Dashboard

    Vision Helpdesk Features

    1.  Incident Management
    2.  Release Management
    3.  Knowledge Management
    4.  Web-Based
    5.  Asset Management

    Vision Helpdesk VS Solarwinds Web Help Desk

     
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