Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:
- Knowledge base and self service portal - Customer portal - Automations: event triggers, automatic automation, macros - Gamification - quests - Multi-language - Satisfaction surveys - Custom domain mapping - Customizable themes - Customizable ticket, customer and company forms - Service level agreement - SLA - Business hours - Ticket scheduler - Multiple products and brands
And many more..
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