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Bench

Bench is an all-in-one platform for repair shops. Track repairs from intake to pickup, send text updates, collect payments via text-to-pay, manage parts inventory, and handle B2B accounts with net-30 terms. Built for power tool, outdoor equipment, electronics, and appliance repair.

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Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
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Bench information

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $99 and $249 per month.

  • Alternatives

    49 alternatives listed

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  • Supported Languages

    • English
    • Spanish
Bench was added to AlternativeTo by crafted-pdez on and this page was last updated .

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What is Bench?

Bench RepairShop OS is the modern repair shop management platform built specifically for repair businesses — not adapted from field service, help desk, or POS software.

Every feature is designed around the repair shop workflow: a customer brings in an item, you diagnose it, source parts, make the repair, and return it.

Core Features:

  • Repair tracking with full timeline (intake ? diagnosis ? parts ? repair ? testing ? pickup)
  • Customer portal for 24/7 status checking — reduces phone calls by 50%+
  • SMS notifications via Twilio (automatic updates at every status change)
  • Text-to-pay invoicing via Stripe (customers pay before pickup)
  • Parts inventory management with reorder alerts
  • B2B account management (PO numbers, net-30 terms, company billing)
  • Photo documentation (before/during/after)
  • Google Reviews automation after pickup
  • Multi-tenant architecture with role-based access

Industries Served:

  • Power tool repair (DeWalt, Milwaukee, Makita, Bosch, Hilti)
  • Outdoor power equipment (lawn mowers, snow blowers, chainsaws, trimmers)
  • Phone and electronics repair
  • Small appliance repair (vacuums, sewing machines, mixers)
  • Commercial equipment repair
  • Specialty/recreational equipment

Pricing:

  • Starter: $99/month (3 team members, 500 SMS/month)
  • Professional: $149/month (10 team members, 2,000 SMS/month, Google Reviews)
  • Enterprise: $249/month (unlimited team, unlimited SMS, API access)
  • 14-day free trial, no credit card required