Richmond ServiceDesk

    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!

    • Windows
    • Self-Hosted
    • Microsoft SQL Server Express
    • Internet Explorer
    • Google Chrome
    • Microsoft SQL Server
    • Safari
    • Firefox
    ...

    What is Richmond ServiceDesk?

    Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.

    - Automate ticket logging via monitored email addresses and respond to users directly within the service desk.

    - Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.

    - Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.

    - Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.
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    Tags

    • customer-self-service
    • itsm
    • itil
    • service-desk
    • Help Desk
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    Richmond ServiceDesk

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    Richmond ServiceDesk

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    Richmond ServiceDesk was added to AlternativeTo by RichmondSystems on Jul 15, 2015 and this page was last updated Aug 30, 2017.

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