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Richmond ServiceDesk Alternatives

Richmond ServiceDesk is described as 'Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to Richmond ServiceDesk for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and iPad. The best alternative is Freshdesk, which is free. Other great apps like Richmond ServiceDesk are Spiceworks, Zendesk, ProProfs Help Desk and InvGate Service Desk.

Richmond ServiceDesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Richmond ServiceDesk.
This page was last updated Mar 15, 2022
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Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and...

Learn more about Richmond ServiceDesk

  1. Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

  2. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.



  3. Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

  4. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

  5. InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.



  6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

  7. Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

  8. JitBit Helpdesk

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

  9. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

  10. Engati

    • FreemiumProprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

Showing 10 of 55 alternatives