Richmond ServiceDesk Alternatives

Richmond ServiceDesk is described as 'Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to Richmond ServiceDesk for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and Mac. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Freshdesk. Other great apps like Richmond ServiceDesk are ProProfs Help Desk, InvGate Service Desk, ((OTRS)) Community Edition and Freshservice.

Richmond ServiceDesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Richmond ServiceDesk.

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Richmond ServiceDesk

Paid • Proprietary
Help Desk App

Windows
Self-Hosted
Microsoft SQL Server Express
Internet Explorer
Google Chrome
Microsoft SQL Server
Safari
Firefox

Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and...

Learn more about Richmond ServiceDesk

Zendesk
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No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
235 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Spiceworks
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No
Free • Proprietary
Network Monitor
Inventory Management Tool
Help Desk App
Windows
Online
Android
Android Tablet
128 alternatives to Spiceworks
Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
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Spiceworks Features
Knowledge base
Hardware Monitoring
Helpdesk ticketing
IT Asset Management
Product Reviews
Network Mapping
Freshdesk
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Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
215 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
ProProfs Help Desk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
InvGate Service Desk
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No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
101 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing
((OTRS)) Community Edition
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No
Free Personal • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Linux
Online
Self-Hosted
Perl
87 alternatives to ((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
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((OTRS)) Community Edition Features
SLA
SOAP API
Ticketing
Email notifications
Helpdesk ticketing
Knowledge base
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
Freshservice
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Yes
No
Paid • Proprietary
Help Desk App
Online
Android
iPhone
Android Tablet
iPad
33 alternatives to Freshservice
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
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Freshservice Features
Web interface
Helpdesk ticketing
Incident Management
Ticketing
IT Asset Management
DeskXpand
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No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
210 alternatives to DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand Features
1. Desktop SharingDeskXpand enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand can be used without an coding or programming skills.
3. LightweightDeskXpand consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand simultaneously.
5. Auto ResponderDeskXpand allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
JitBit Helpdesk
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Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Windows
Online
Android
Android Tablet
iPad
111 alternatives to JitBit Helpdesk
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
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JitBit Helpdesk Features
Text chat
IT Asset Management
Helpdesk ticketing
Knowledge base
Ticketing
Trengo
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No
Paid • Proprietary
Customer Support Tool
Mac
Online
Android
iPhone
Software as a Service (SaaS)
182 alternatives to Trengo
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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Trengo Features
1. Multiple Account supportTrengo support multiple accounts without the need to logout and login
2. VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Whatsapp integration
Twitter Integration
Voice Chat
Live Support Chat
Ticketing
Customer service
Live chat for websites
Telegram
Telegram Bot
Helpdesk ticketing