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ProProfs Help Desk

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

  • Online
Avg rating of 4.6 (33)| 32 comments

What is ProProfs Help Desk?

ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.

When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.

When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features :

  1. Canned responses and rule-based automated messages
  2. Shared inbox
  3. Ticket prioritization
  4. Collaborative email
  5. Issue tracking in one place
  6. Timely response with child tickets
  7. Tickets surveys
  8. Email Integration
  9. Instant support
  10. Faster ticket resolution
  11. Anytime, anywhere access
  12. Incident management
  13. No spot solution delays
  14. Child ticket creation to track internal subtasks
  15. Issue resolution progress review
  16. Filters to sort by labels, milestones, assignee, priorities, and status
  17. Option to add internal comments
  18. No long cc emails
  19. Easy to manage permissions, task assignments, and roles
  20. Workflow rules’ set up around priorities, filters, and service level agreements
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ProProfs Help Desk Screenshots

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Help Desk Ticketing Software - By ProProfs

ProProfs Help Desk information

  • Developed byProProfs
  • LicensingProprietary and Commercial product.
  • PricingSubscription that costs between $49 and $499.
  • RatingAverage rating of 4.6 (33 ratings)
  • Alternatives170 alternatives listed

Supported Languages

  • English

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Our users have written 32 comments and reviews about ProProfs Help Desk, and it has gotten 82 likes

ProProfs Help Desk was added to AlternativeTo by timklausner on and this page was last updated .

Comments and Reviews  Post a comment/review

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AmodN89
  
Top positive comment ago
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The User interface is delightfully simple and they offer telephonic Customer Support as well as 24X7 Support. The Smart Reports are a Plus as they get updated Realtime. It comes with a 15 day free Trial.

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PranoyMPauly
  
Top positive comment ago
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The shared inbox is very easy to use. It was not available in other products.

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1
deekshasen
  
Positive comment agoPending approval
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The help desk system works great but what I love the most is ProProfs’ reliability. They have a hardworking and dedicated support team that does not mind solving your mundane or smallest of problems. They are super professional and my experience of working with them has been quite memorable so far.

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0
Dorothybradford
  
Positive comment ago
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The best part about ProProfs Help Desk is its Gmail-like shared inbox that helps our agents stay on top of tickets, keep track of latest and pending tickets, and resolve them at the earliest. Managing tickets has become a lot easier since the time we started using this software.

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digiarcaniket
  
Positive comment ago
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Simple,elegant Interface. I loved the Smart Reporting feature, the internal comments feature and Integrations.

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martha_andrew
  
Positive comment ago
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Proprofs Help Desk has a Gmail like user interface, making it super simple to navigate. The support team is great and very responsive and they make sure that your query is resolved, followed by a follow-up call asking if you were satisfied or not.

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KumarRohit
  
Positive comment ago
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I like the shared inbox feature

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Tags

  • Customer Support
  • Integration
  • Help Desk

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