ProProfs Help Desk
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
- Paid • Proprietary
- Help Desk
- Customer Support
- Online
...
What is ProProfs Help Desk?
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
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Categories
Business & Commerce • DevelopmentTags
- Customer Support
- Help Desk
ProProfs Help Desk videos
ProProfs Help Desk
Summary
Our users have written 33 comments and reviews about ProProfs Help Desk, and it has gotten 82 likes
- Developed by ProProfs
- Proprietary and Commercial product.
- Subscription that costs between $49 and $499.
- Average rating of 4.6
- 167 alternatives listed
Popular alternatives
View allProProfs Help Desk was added to AlternativeTo by timklausner on Oct 10, 2018 and this page was last updated Sep 10, 2020.
Recent user activities on ProProfs Help Desk
- vikrant added ProProfs Help Desk as alternative(s) to Hippo by Jungleworks19 days ago
- gajk added ProProfs Help Desk as alternative(s) to Zendoabout 1 month ago
- peteyhappi added ProProfs Help Desk as alternative(s) to Happi.team2 months ago
The User interface is delightfully simple and they offer telephonic Customer Support as well as 24X7 Support. The Smart Reports are a Plus as they get updated Realtime. It comes with a 15 day free Trial.
The shared inbox is very easy to use. It was not available in other products.
The help desk system works great but what I love the most is ProProfs’ reliability. They have a hardworking and dedicated support team that does not mind solving your mundane or smallest of problems. They are super professional and my experience of working with them has been quite memorable so far.
Pending approval
The best part about ProProfs Help Desk is its Gmail-like shared inbox that helps our agents stay on top of tickets, keep track of latest and pending tickets, and resolve them at the earliest. Managing tickets has become a lot easier since the time we started using this software.
Simple,elegant Interface. I loved the Smart Reporting feature, the internal comments feature and Integrations.
Proprofs Help Desk has a Gmail like user interface, making it super simple to navigate. The support team is great and very responsive and they make sure that your query is resolved, followed by a follow-up call asking if you were satisfied or not.
I like the shared inbox feature