ProProfs Help Desk
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
- Paid • Proprietary
- Online
...
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
Show full description ▾
Features Vote on or suggest new features
Comments and Reviews Post a comment / reviewSort: relevance • date
Categories
Business & Commerce • DevelopmentTags
- Customer support
- Help Desk
ProProfs Help Desk videos
ProProfs Help Desk
Summary and Relevance
Our users have written 32 comments and reviews about ProProfs Help Desk, and it has gotten 82 likes
- Developed by ProProfs
- Proprietary and Commercial product.
- Subscription that costs between $49 and $499.
- Average rating of 4.6
- 159 alternatives listed
Popular alternatives
View allProProfs Help Desk was added to AlternativeTo by timklausner on Oct 10, 2018 and this page was last updated Sep 10, 2020.
The User interface is delightfully simple and they offer telephonic Customer Support as well as 24X7 Support. The Smart Reports are a Plus as they get updated Realtime. It comes with a 15 day free Trial.
It is a great customer support tool that helps to track user queries and requests. My support team can effectively resolve customer issues. Also, it comes integrated with survey maker, chat, and knowledge base.
Pricing and interface are very attractive
ProProfs Help Desk, for me, has really helped manage all my customer questions so easily and efficiently that it has really impacted our customer satisfaction rates. Not only that, this tool also made it really simple to understand where my team can improve and train them to deliver better customer service. No matter how many questions customers ask, you will always know what to tell them and answer them instantly.
Shared inbox feature is quite helpful for us to manage incoming emails & better serve our customers!