Deskero
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...
License model
- Paid • Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- iPad
- Android Tablet
- Mac
Features
- Customer service
- Customizable
- Multi Channel
- Team Collaboration
- Embeddable
Deskero News & Activities
Recent News
Recent activities
- siddarth added Deskero as alternative to Auralis AI
- Danilo_Venom updated Deskero
- imsebi added Deskero as alternative to Peppermint Ticket Management
- POX added Deskero as alternative to fforward.ai
Deskero information
AlternativeTo Categories
Business & Commerce, Remote Work & Education, Office & Productivity, Social & CommunicationsApple AppStore
- Updated Jan 28, 2021
- 0 avg rating
What is Deskero?
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all from a single, centralized location. With robust automation features, such as smart filters, ticket assignment rules, and timed actions, Deskero streamlines workflows and increases agent productivity.
Key features include email import with automatic ticket creation, customizable filters, and integrated mobile app support for managing tickets on the go. The software also offers live chat, knowledge base tools, and personalized branding options to enhance customer interaction. Social media integration ensures that messages from platforms like Twitter and Facebook are converted into tickets, while automated scenarios and canned responses speed up response times.
Deskero's analytics and reporting tools provide insights into customer care performance, while service level management helps maintain high standards. The platform supports advanced security features, including SSL encryption, network restrictions, and customizable password policies, ensuring compliance with standards like GDPR. Seamless integrations with popular tools such as Zapier, Gmail, Outlook, Magento, and WordPress make Deskero adaptable to a wide range of business needs.
Comments and Reviews
Before discovering Deskero we had been looking for an help desk software for quite some time, but with our budget we couldn’t find one that could make happy both the management and the customer care agents.
Deskero did the trick by offering us great analytic functions (with fully exportable reports and easy customization) and a very simple interface to work with. This software put ease of use first and foremost and learning how to use it is so simple. Also we fall in love with the social integration which is very smart and flexible, empowering every single agent to get in touch with the customer base.