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    Deskero

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    What is Deskero?

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.

    Deskero is a cloud software, working on a Saas (Software as a service) basis, that manages the customer care incident process throught the creation of service tickets. These tickets are generated after calls to action coming from different sources (phone calls, email, chat, web, social, API, etc) and are assigned to agents that will dispatch them within a specific SLA (Service Level Agreement).
    Every single step of this process is fully customizable, and can easily adapte to any specific need: from the initial request, which can be filtered by typology and feed (email, twitter, facebook, linkedin), to the final report.

    And it doesn’t end here: Deskero can be graphically customized, in order to complement the brand and give to clients a really seamless experience. There's a fully integrated chat system and a smartphone app, too!

    Specifically designed for small and medium sized companies, Deskero offers all the features of a complete customer care service, while remaining easy to use and elegant: Deskero makes Client Service human, again.
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    Supported Languages

    • English
    • French
    • Italian
    • Spanish
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    Comments and Reviews Post a comment / review
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    User5470730
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    • Top positive comment  almost 9 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    Before discovering Deskero we had been looking for an help desk software for quite some time, but with our budget we couldn’t find one that could make happy both the management and the customer care agents.

    Deskero did the trick by offering us great analytic functions (with fully exportable reports and easy customization) and a very simple interface to work with. This software put ease of use first and foremost and learning how to use it is so simple. Also we fall in love with the social integration which is very smart and flexible, empowering every single agent to get in touch with the customer base.

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    Categories

    Business & Commerce • Social & Communications

    Platform details

    Android: Beta

    Tags

    • Help Desk
    • Customer Support
    • Social Network
    • Social CRM
    • customer-care
    Screenshot
    Deskero

    Links and Download

     Official WebsiteDownload from iPhone App Store

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    Deskero

    Summary

    Our users have written 1 comments and reviews about Deskero, and it has gotten 16 likes

    • Developed by deskero
    • Proprietary and Commercial product.
    • 138 alternatives listed

    Apple AppStore

    • Last Release: Jan 28, 2021
    • Average Rating 0
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    Deskero was added to AlternativeTo by Deskero on Jul 12, 2013 and this page was last updated Sep 27, 2021.

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