Deskero
- Paid • Proprietary
- Online
- Android
- iPhone
- iPad
...
What is Deskero?
With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.
Deskero is a cloud software, working on a Saas (Software as a service) basis, that manages the customer care incident process throught the creation of service tickets. These tickets are generated after calls to action coming from different sources (phone calls, email, chat, web, social, API, etc) and are assigned to agents that will dispatch them within a specific SLA (Service Level Agreement).
Every single step of this process is fully customizable, and can easily adapte to any specific need: from the initial request, which can be filtered by typology and feed (email, twitter, facebook, linkedin), to the final report.
And it doesn’t end here: Deskero can be graphically customized, in order to complement the brand and give to clients a really seamless experience. There's a fully integrated chat system and a smartphone app, too!
Specifically designed for small and medium sized companies, Deskero offers all the features of a complete customer care service, while remaining easy to use and elegant: Deskero makes Client Service human, again.
Deskero is a cloud software, working on a Saas (Software as a service) basis, that manages the customer care incident process throught the creation of service tickets. These tickets are generated after calls to action coming from different sources (phone calls, email, chat, web, social, API, etc) and are assigned to agents that will dispatch them within a specific SLA (Service Level Agreement).
Every single step of this process is fully customizable, and can easily adapte to any specific need: from the initial request, which can be filtered by typology and feed (email, twitter, facebook, linkedin), to the final report.
And it doesn’t end here: Deskero can be graphically customized, in order to complement the brand and give to clients a really seamless experience. There's a fully integrated chat system and a smartphone app, too!
Specifically designed for small and medium sized companies, Deskero offers all the features of a complete customer care service, while remaining easy to use and elegant: Deskero makes Client Service human, again.
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Deskero
Summary and Relevance
Our users have written 1 comments and reviews about Deskero, and it has gotten 16 likes
- Developed by deskero
- Proprietary and Commercial product.
- 131 alternatives listed
Popular alternatives
View allDeskero was added to AlternativeTo by Deskero on Jul 12, 2013 and this page was last updated Nov 25, 2020.
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Categories
Business & Commerce • Social & CommunicationsPlatform details
Android: Beta
Tags
- Help Desk
- helpdesk
- Customer support
- customer-relationship-manager
- Social network
- customer-care
- ticketing
Recent user activities on Deskero
- Click2Magic added Deskero as alternative(s) to Click2Magicabout 2 months ago
- BriskCloudware added Deskero as alternative(s) to Brisk Support - Help Desk Software3 months ago
Before discovering Deskero we had been looking for an help desk software for quite some time, but with our budget we couldn’t find one that could make happy both the management and the customer care agents.
Deskero did the trick by offering us great analytic functions (with fully exportable reports and easy customization) and a very simple interface to work with. This software put ease of use first and foremost and learning how to use it is so simple. Also we fall in love with the social integration which is very smart and flexible, empowering every single agent to get in touch with the customer base.