Zoho Desk is described as 'is the industry's first context-aware help desk software that helps businesses focus on the customer' and is an app in the Business & Commerce category. There are more than 50 alternatives to Zoho Desk for a variety of platforms, including Online / Web-based, iPhone, Android, Windows and iPad. The best alternative is osTicket, which is both free and Open Source. Other great apps like Zoho Desk are UseResponse (Paid), InvGate Service Desk (Paid), Zendesk (Paid) and Get Satisfaction (Paid).
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.