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Zoho Desk Alternatives

Zoho Desk is described as 'is the industry's first context-aware help desk software that helps businesses focus on the customer' and is a customer feedback manager in the business & commerce category. There are more than 50 alternatives to Zoho Desk for a variety of platforms, including Online / Web-based, iPhone, Android, iPad and SaaS. The best alternative is osTicket, which is both free and Open Source. Other great apps like Zoho Desk are Zendesk, InvGate Service Desk, UseResponse and UserVoice.

Zoho Desk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zoho Desk.
This page was last updated
  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Learn more about Zoho Desk

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
  2. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    Screenshot


  3. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Screenshot
  4. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Help Center of UseResponse
  5. UserVoice communities are the easiest way to turn customer feedback into action:

    The top professional uservoice feedback system at the example from bit.ly


  6. Get Satisfaction icon

    Get Satisfaction

    • Online

    Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.

    Apple as a succesful example
  7. idea.informer icon

    idea.informer

    • FreeProprietary
    • Online

    Idea Informer is a idea forum similar to uservoice or getsatisfaction. Individual forums are created as subdomains of idea.informer.com and there is a widget to include a feedback overlay that the web page users can use without leaving your site.

    No screenshots yet
  8. Help Scout icon

    Help Scout

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    Conversation view
  9. All Our Ideas icon

    All Our Ideas

    • FreeOpen Source
    • Online

    All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods.

    No screenshots yet
  10. UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.

    First page of UserReport online survey - Own logo and colors can be added
Showing 10 of 74 alternatives