Zoho Desk AlternativesHelp Desk Platforms & Customer Feedback Managers like Zoho Desk

Zoho Desk is described as 'Help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Zoho Desk for a variety of platforms, including Web-based, iPhone, Android, iPad and SaaS apps. The best Zoho Desk alternative is Freshdesk, which is free. Other great apps like Zoho Desk are osTicket, Zendesk, UserVoice and UseResponse.

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Zoho Desk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zoho Desk.
Zoho Desk iconZoho Desk
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Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service...

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Zoho Desk alternatives page was last updated Apr 11, 2025
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Alternatives
  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    49 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Zoho Desk

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Zoho Desk.

    • Freshdesk is the most popular free alternative to Zoho Desk.

    • Freshdesk is Freemium and ProprietaryZoho Desk is Paid and Proprietary
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Zoho Desk

     

    • osTicket is the most popular Self-Hosted alternative to Zoho Desk.

    • osTicket is the most popular Open Source alternative to Zoho Desk.

    • osTicket is Free and Open SourceZoho Desk is Paid and Proprietary
  4. Zendesk icon

    Zendesk

     66 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    253 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Zoho Desk

     

    • Zendesk is the most popular commercial alternative to Zoho Desk.

    • Zendesk is Paid and ProprietaryZoho Desk is also Paid and Proprietary
  5. Ad
    Screenshot
    Zonka Feedback icon
    Zonka Feedback

    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    http://www.zonkafeedback.com
    Learn More
  6. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    195 UserVoice alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting

    UserVoice VS Zoho Desk

     

    • UserVoice is the most popular SaaS alternative to Zoho Desk.

    • UserVoice is Paid and ProprietaryZoho Desk is also Paid and Proprietary
  7. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Zoho Desk

     
  8. Tidio icon

    Tidio

     31 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    38 Tidio alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Drupal
    • Joomla
    • Wordpress
    Tidio screenshot 1

    Top Tidio Features

    1.  Customer Segmentation
    2.  No Coding Required
    3.  Unified inbox
    4.  Auto Responder
    5.  Live Preview
    6.  Email automation
    7.  Visitor management
    8.  Segmenting visitors
    9.  Built-in AI Assistant
    10. WordPress icon  WordPress Integration
    11. Pipedrive icon  Pipedrive integration
    12. PrestaShop icon  Prestashop Integration

    Tidio VS Zoho Desk

     
  10. Help Scout icon

    Help Scout

     29 likes
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    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    125 Help Scout alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Conversation view

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Zoho Desk

     
  11. Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    98 Tender Support alternatives

    License model

    Application types

    Platforms

    • Online
    Tender Support screenshot 1

    Tender Support Features

    1.  Knowledge base
    2.  On Demand

    Tender Support VS Zoho Desk

     
  12. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    137 Deskero alternatives

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Zoho Desk

     
  13. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    98 Solarwinds Web Help Desk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management

    Solarwinds Web Help Desk VS Zoho Desk

     
  14. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    100 Supportbench alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Software as a Service (SaaS)
    Communication Hub

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service

    Supportbench VS Zoho Desk

     
  15. Zonka Feedback icon

    Zonka Feedback

     Like
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    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    98 Zonka Feedback alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zonka Feedback screenshot 1

    Zonka Feedback Features

    1.  Support for Gestures
    2.  Works Offline
    3.  White-labeled
    4.  Question Branching
    5.  Net Promoter Score (NPS)
    6.  Feedback collection
    7.  Skip Logic
    8.  Embeddable
    9.  Multiple languages
    10.  Location-based

    Zonka Feedback VS Zoho Desk

     
12 of 78 Zoho Desk alternatives