Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

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What is Faveo HELPDESK?

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

To date, Faveo has been integrated with 3 platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.

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Official Links

Faveo HELPDESK Screenshots

SLA
Tickets can be assigned SLA and SLA can be edited later also. Default SLA can be associated with department name and help topic.

Pages
Add, update & delete Pages.In the sidebar menu, click on KB and sub dropdown Pages >> All Pages Here you will see existing Pages if any and also option to add new Pages or update or delete existing. Pages can be stand along pages e.g about us or with fixed content. They are not linked to categories

Agent can search the user via user name, email or organization. Agent can view all the previous tickets associated with particular user

Suggest and vote on features

Faveo HELPDESK Features

Extensible by Plugins/ExtensionsFaveo HELPDESK can be extended with add-ons, plugins and extensions.
Auto ResponderFaveo HELPDESK allows you to set automatic responses to messages or emails based on user actions or pre-established rules.

Faveo HELPDESK information

Developed byfaveohelpdesk
LicensingOpen Source and Commercial product.
PricingSubscription
Written in
PHP
Alternatives85 alternatives listed

Supported Languages

English

Apple AppStore

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GitHub repository

1,035 Stars
521 Forks
133 Open Issues
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Faveo HELPDESK was added to AlternativeTo by bhanu2217 on and this page was last updated .

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Recent user activities on Faveo HELPDESK

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roshmohan added
ago
Ricksmith_candllaza added Faveo HELPDESK as alternative(s) to Helplama Helpdesk
ago
Mr_N0b0dy added Faveo HELPDESK as alternative(s) to System Center Service Manager
ago