3 Like

Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to... Created by faveohelpdesk

Free Open Source
Mac
Windows
Linux
Web
Android
iPhone
MySQL Community Edition
Self-Hosted

NGINX

Apache HTTP Server

PHP

Microsoft IIS

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.... More Info »

To date, Faveo has been integrated with 3 platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.

Links to official Faveo HELPDESK sites

Official Website Facebook Twitter GitHub

Features

API Integration Auto responder Customizable Email integration Extensible by Plugins/Extensions Helpdesk ticketing Knowledge base Responsive design REST API SLA Add a feature

Category

Business & Commerce

Tags

api-integration auto-responder custom-forms customer-support customizable dashboard email-integration extensible-by-plugins-extensions helpdesk helpdesk-ticketing knowledge-base plugins responsive-design rest-api sla support-ticket-system workflow

Faveo HELPDESK was added by bhanu2217 in Mar 2016 and the latest update was made in Jul 2018. The list of alternatives was updated Dec 2018 There is a history of all activites on Faveo HELPDESK in our Activity Log. It's possible to update the information on Faveo HELPDESK or report it as discontinued, duplicated or spam.

Raising a ticket by client via Frontend

SLA
Tickets can be assigned SLA and SLA can be edited later also. Default SLA can be associated with department name and help topic.

Pages
Add, update & delete Pages.In the sidebar menu, click on KB and sub dropdown Pages >> All Pages Here you will see existing Pages if any and also option to add new Pages or update or delete existing. Pages can be stand along pages e.g about us or with fixed content. They are not linked to categories

Incoming Email setting

Agent can search the user via user name, email or organization. Agent can view all the previous tickets associated with particular user

MORE APP INFO Official website

Reviews 0

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