3 Like

Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to... Created by faveohelpdesk

Free Open Source
Mac
Windows
Linux
Web
Android
iPhone
MySQL Community Edition
Self-Hosted

NGINX

Apache HTTP Server

PHP

Microsoft IIS

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.... More Info »

To date, Faveo has been integrated with 3 platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.

Links to official Faveo HELPDESK sites

Official Website Facebook Twitter GitHub

Features

API Integration Auto responder Customer support Customizable Email integration Extensible by Plugins/Extensions Helpdesk ticketing Knowledge base Plugins Responsive design REST API SLA Workflow Add a feature

Category

Business & Commerce

Tags

custom-forms dashboard helpdesk support-ticket-system

Faveo HELPDESK was added by bhanu2217 in Mar 2016 and the latest update was made in May 2019. The list of alternatives was updated Sep 2019. It's possible to update the information on Faveo HELPDESK or report it as discontinued, duplicated or spam.

Raising a ticket by client via Frontend

SLA
Tickets can be assigned SLA and SLA can be edited later also. Default SLA can be associated with department name and help topic.

Pages
Add, update & delete Pages.In the sidebar menu, click on KB and sub dropdown Pages >> All Pages Here you will see existing Pages if any and also option to add new Pages or update or delete existing. Pages can be stand along pages e.g about us or with fixed content. They are not linked to categories

Incoming Email setting

Agent can search the user via user name, email or organization. Agent can view all the previous tickets associated with particular user

MORE APP INFO Official website

Reviews 0

Alternatives to Faveo HELPDESK for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Customer support Dockerized Helpdesk ticketing Open source software ... Task Management Add a feature

57 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Automatic customer engagement Customer Feedback Customer support ... Software as a Service Team Collaboration Add a feature

101 Like
UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...

Commercial Web Self-Hosted
Customizable Helpdesk ticketing Product Roadmap Management Canned responses ... Chat Community based Customer Feedback Flexible customizations Kanban boards Kanban Chart Knowledge base Knowledge Base structuring Live Chat Modern live chat Multiple languages Multibrand Pricing per agent Private Community Skype integration SLA Slack integration Task assignments Task Management Add a feature

124 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customer support Email notifications Helpdesk ticketing ... Knowledge base SOAP API Task Management Workflow Automation Add a feature

35 Like
Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

Free Open Source Linux Self-Hosted
Email tracking Auto responder Customizable REST API ... SLA Customer support Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature

25 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Customer support Knowledge base Software as a Service Add a feature

58 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer Feedback CRM Customer support Knowledge base Add a feature

29 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

67 Like
Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl
Bug reporting Customer support Customizable triggers Dependency Tracking ... Extensible by Plugins/Extensions Helpdesk ticketing Incident management Task assignments Task time tracking Team Collaboration Add a feature

16 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Helpdesk ticketing Open source software Task Management Add a feature

5 Like
VisionProject

Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for...

Free Personal Web
Customer Feedback Customer support DMS Email tracking ... Event management Kanban boards Knowledge Management Task Management Team Collaboration Add a feature

20 Like
Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...

Commercial Web
Customer support Add a feature

21 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
CRM Knowledge base Live Chat Add a feature

18 Like
Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone iPad
Live Chat Helpdesk ticketing Automated messaging CRM ... Ecommerce integration Integrated Chat Workflow Automation Automatic customer engagement Chat Custom widgets Customer Feedback Customer Journey Mapping Customer support Customizable Embeddable FAQ Automation Knowledge base Mobile friendly Real-time monitoring Shopify integration Social media integration Add a feature

26 Like
JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Commercial $ $ $ Windows Web Android Android Tablet iPad
Text chat Customer support Knowledge base Add a feature

31 Like

Faveo HELPDESK Comments

Echo echo ... Feels empty in here

Maybe you want to be the first to submit a comment about Faveo HELPDESK? Just click the button up to your right!