HESK icon
HESK icon

HESK

 16 likes

Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

Tickets overview

License model

  • Freemium • Proprietary

Application type

Country of Origin

  • International

Platforms

  • Windows
  • Linux
  • Online
  • Software as a Service (SaaS)
Knowledge base
Team list
+3
Run reports
HESK alternatives  
4.5 / 5 Avg rating (4)
16likes
3comments
18alternatives
0news articles

Features

Suggest and vote on features

Properties

  1.  Privacy focused
  2.  Lightweight

Features

  1.  WYSIWYG Support
  2.  Real time collaboration
  3.  Ad-free
  4.  Auto Responder
  5.  No Tracking
  6.  No Coding Required
  7.  Knowledge base

 Tags

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Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

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HESK News & Activities

Highlights All activities

Recent News

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Recent activities

  • kstirn rated HESK  
    ★
    ★
    ★
    ★
    ★
    18 days ago
  • kstirn liked HESK
    21 days ago
  • POX updated HESK
    28 days ago
  • FedePrescia liked HESK
    28 days ago
  • POX updated HESK
    28 days ago
  • kstirn updated HESK
    28 days ago
  • App icon
    jianpingliu added HESK as alternative to SupportMatic
    2 months ago
  • App icon
    mstojanov added HESK as alternative to Aidlify
    3 months ago
  • melroy updated HESK
    3 months ago
  • App icon
    melroy added HESK as alternative to HelpDesk, Zendesk and FreeScout
    3 months ago
Show all activities

HESK information

  • Developed by

    Hesk

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    One time purchase (perpetual license) ranging between $50 and $200 + free version with limited functionality.

  • Rating

    Average rating of 4.5

  • Alternatives

    18 alternatives listed

  • Supported Languages

    • English
    • Spanish
    • Portuguese
    • Russian
    • German
    • Italian
    • French
    • Turkish
    • Arabic
    • Polish
    • Dutch
    • Chinese
    • Czech

AlternativeTo Category

Business & Commerce

Popular alternatives

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Our users have written 3 comments and reviews about HESK, and it has gotten 16 likes

HESK was added to AlternativeTo by ML86 on Sep 18, 2011 and this page was last updated May 26, 2025.

Comments and Reviews

   
 Post comment/review
Top Positive Comment
ajala steew
★
★
★
★
★
Mar 27, 2024
2

Fast, simple installation, powerful admin interface, multilingual

jccharvy
★
★
★
★
★
Apr 13, 2017
0

That's a lightweight alternative to OTRS which is really easy to install, configure and use. And it works fine !!

Try it !

AgentOss
★
★
★
★
★
Sep 24, 2012
0

A lightweight alternative to OTRS or OsTicket. Really easy to setup, easy to use.

What is HESK?

Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

Whether self-hosted for free or conveniently managed in the cloud, Hesk gives small and medium businesses exactly what they need: an easy-to-use ticketing system, integrated knowledge base, email-to-ticket automation, and clear insights, without ever adding complexity or unnecessary costs.

Why SMBs love Hesk:

  • Simple & Intuitive: Set up in minutes, not days. No complicated features to slow you down.

  • Affordable & Transparent: Choose from free self-hosted software forever or a fully managed cloud service at an unbeatable flat monthly fee, with no hidden charges.

  • Flexible & Powerful: Unlimited agents, unlimited tickets, and customizable knowledge bases. Tailored exactly for small business needs.

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