JIRA

We are using Jira only because all of our developers were familiar with it. The price is right, and it does the job.

That said. Their UX is constantly getting worse. Their packages are confusing. And there are some really strange things. For example why would a link in a ticket open in the same window? It should always open in a new window of course I do not want to close the ticket to view a link. This small issue alone has wasted a lot of time, and created frustration during standups.

Once you build bad habbits to learn the tool. Then you don't notice how annoying it is. And it does the job.

Not a bad task manager.
Don't really like the UI, not clean or straightforward. And pricing could be lower.
Rest is fine. Pretty much recommended.

I am using Jira, Confluence and their newest addition Trello for some years now and I would like my time back. As others posted here previously: the pricing is ok as long as you dont really use it. and the UX is non existant or even offensively stupid, e.g. create a new user account and send the link to a customer. In the world of Atlassian this now requires the user to login via Desktop to initialise the projects that were assigned to the user. But if you login via mobile there is no project as you couldn't "enjoy" their weirdo tutorial. And when Trello was able to do that Atlassian simply bought Trello to make the UX the same as their other products.

Think of it like this: A game is good. People love it. EA buys the studio. You can't use it anymore. Atlassian is the EA of project management. Kids and non-regular computer users might eventually think it is good.

It's the industry standart but it is not that good

JIRA is free for open-source projects - just so you know..

JIRA is very complex system and unless you have serious development work with multiple Agile teams, it may be too much for you to handle.

[Edited by ssbarnea, February 27]