iTop Alternatives

iTop is described as 'stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to iTop for a variety of platforms, including Online / Web-based, iPhone, SaaS, Self-Hosted solutions and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try RackTables or Engati. Other great apps like iTop are InvGate Service Desk, GLPI, Freshservice and Trengo.

iTop alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Inventory Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of iTop.

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iTop

Free • Open Source
Help Desk App
Self-Hosted

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT...

Learn more about iTop

Zendesk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
235 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
InvGate Service Desk
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Yes
No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
101 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing
InvGate Service Desk vs iTop opinions
pros, cons and recent comments
Guest
iTop is open source, InvGate Service Desk is a commercial product
Negative comment•
-2
GLPI
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Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 alternatives to GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
Freshservice
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Yes
No
Paid • Proprietary
Help Desk App
Online
Android
iPhone
Android Tablet
iPad
33 alternatives to Freshservice
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
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Freshservice Features
Web interface
Helpdesk ticketing
Incident Management
Ticketing
IT Asset Management
RackTables
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Yes
No
Free • Open Source
Linux
BSD
Self-Hosted
34 alternatives to RackTables
Racktables is a nifty and robust solution for datacenter and server room asset management. It helps document hardware assets, network addresses, space in racks, networks configuration and much much more!

RackTables has no features, suggest some!
Trengo
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Yes
No
Paid • Proprietary
Customer Support Tool
Mac
Online
Android
iPhone
Software as a Service (SaaS)
182 alternatives to Trengo
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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Trengo Features
1. Multiple Account supportTrengo support multiple accounts without the need to logout and login
2. VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Whatsapp integration
Twitter Integration
Voice Chat
Live Support Chat
Ticketing
Customer service
Live chat for websites
Telegram
Telegram Bot
Helpdesk ticketing
Engati
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Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
207 alternatives to Engati
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot
Helpy.io
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No
Freemium • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
Online
iPhone
iPad
Self-Hosted
Software as a Service (SaaS)
155 alternatives to Helpy.io
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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Helpy.io Features
1. Support for BootstrapHelpy.io supports the popular CSS framework Bootstrap.
Multiple languages
Live Support Chat
Knowledge base
Web-Based
Private Chat
Ticketing
ServiceNow
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Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
78 alternatives to ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
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ServiceNow Features
IT Asset Management
Helpdesk ticketing
OTRS
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Inventory Management Tool
Windows
Linux
Online
59 alternatives to OTRS
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
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OTRS Features
Web-Based
Incident Management
CMDB and ProcessManagement
Helpdesk ticketing
Customer service
Ticketing
Service Level Management
First person view