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iTop Alternatives

iTop is described as 'stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to iTop for a variety of platforms, including Online / Web-based, SaaS, iPhone, Windows and Linux. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try RackTables or Engati. Other great apps like iTop are InvGate Service Desk, GLPI, Freshservice and Trengo.

iTop alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Remote Desktop Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of iTop.
This page was last updated Oct 25, 2021
iTop
  7
  • FreeOpen Source
  • Self-Hosted

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT...

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  1. Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

  2. InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    InvGate Service Desk vs iTop opinions
    pros, cons and recent comments

    iTop is open source, InvGate Service Desk is a commercial product

    Negative comment over 5 years ago
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  3. GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

  4. Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

  5. RackTables

    • FreeOpen Source
    • Linux
    • BSD
    • Self-Hosted

    Racktables is a nifty and robust solution for datacenter and server room asset management. It helps document hardware assets, network addresses, space in racks, networks configuration and much much more!



  6. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

  7. Engati

    • FreemiumProprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

  8. ServiceNow

    • Online
    • Software as a Service (SaaS)

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

  9. Helpy.io

    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

  10. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

Showing 10 of 49 alternatives