InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.
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pabloaguilar
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• Positive comment • almost 3 years ago • 1 users agree • 0 replies
Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.
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vickygarraza
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• Positive comment • over 2 years ago • 1 users agree • 0 replies
What I like most about Invgate is how easy it is to configure. The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs We are very satisfied with the tool. We are incorporating more and more services, not just IT
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arielz
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• Positive comment • over 2 years ago • 1 users agree • 0 replies
We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times
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Juanfm
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• Positive comment • over 2 years ago • 1 users agree • 0 replies
We manage requests, claims and incidents in a more efficient way allowing us an appropriate follow-up and a more fluid communication with end-users
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• Positive comment • over 2 years ago • 0 replies
Invgate Service desk is easy to use, easy to configure and easy to implement. The look and feel is great and you can get reports of everything. Great control of support's agents and tickets. One of the best Service Desk tool.
InvGate Service Desk was added to AlternativeTo by InvGate on Mar 5, 2015 and this page was last updated Sep 19, 2018. InvGate Service Desk is sometimes referred to as InvGate.
Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.
What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs
We are very satisfied with the tool. We are incorporating more and more services, not just IT
We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times
We manage requests, claims and incidents in a more efficient way allowing us an appropriate follow-up and a more fluid communication with end-users
Invgate Service desk is easy to use, easy to configure and easy to implement. The look and feel is great and you can get reports of everything. Great control of support's agents and tickets. One of the best Service Desk tool.