InvGate Service Desk
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InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
License model
- Paid • Proprietary
Application types
Country of Origin
Argentina
Platforms
- Online
- Software as a Service (SaaS)
Features
InvGate Service Desk News & Activities
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benni347 added InvGate Service Desk as alternative to Huly
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Danilo_Venom added InvGate Service Desk as alternative to Freshdesk
Danilo_Venom added InvGate Service Desk as alternative to monday service and Jira Service Management
shub-chat added InvGate Service Desk as alternative to FermiAI
InvGate Service Desk information
Developed by
InvGate Licensing
Proprietary and Commercial product.Pricing
Subscription that costs $0 per month.Rating
Average rating of 4.6Alternatives
104 alternatives listedSupported Languages
Comments and Reviews
-New graphical interface is amazing, innovative and very easy to use -It’s simple to use, very user-friendly. -It allows you to obtain reports in real time. -Customized queues to organize work. -You can open tickets via email. -Automation of repetitive tasks, so it reduces workloads.
The constant growth of the tool, go together with the technology and innovation of today's markets.
It is an agile software, with a friendly and modern interface, which covers the needs of many areas of the company
We've tried some alternatives and finally decided for this one. Just excellent.
It is a very complete and friendly tool. Its implementation and daily use is very intuitive and has all the necessary functions to manage a support desk.
I highly recommend Invgate Service Desk.
We optimize many hours of work, and centralize all tasks in one place.
The automatic mails that provide the ticket number. The possibility of following up at the time of the answers given. The reports that can be taken to measure and keep a control and focus of what we should improve
Intuitive, easy to use and with additional features such as managing electronic workflows. Can be used for multiple departments in the organization managing a variety of user requests from IT, Maintenance and HR.
It's super user-friendly. we're using this in a government environment. all the employees like to use it. Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.