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    OTRS

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

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    What is OTRS?

    OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.

    The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
    ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
    ? CMDB
    ? Tickets, queues, and access control
    ? Reporting and SLAs
    ? Workflows and automation
    ? Knowledge base
    ? Chat and channel integration
    ? Third-party integration
    ? Dynamic fields

    For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
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    afm404
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    • Top positive comment  about 2 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    Best opensource servicenow replacement i've come across.

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    0

    Said about OTRS as an alternative

    The knowledge of the consultants.
    Positive comment • almost 4 years ago • as an alternative to  ServiceNow ServiceNow

    Tags

    • it-service-management
    • itsm
    • itil-software
    • cmdb
    • service-desk-ticketing
    • Help Desk
    • information-security
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    OTRS videos

    OTRS

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     Official Website

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    OTRS

    Summary

    Our users have written 1 comments and reviews about OTRS, and it has gotten 14 likes

    • Developed by OTRS Inc
    • Proprietary and Commercial product.
    • One time purchase , and / or subscription
    • 59 alternatives listed

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    OTRS was added to AlternativeTo by s_ktt on May 30, 2012 and this page was last updated Jan 25, 2022. OTRS is sometimes referred to as OTRS.

    Recent user activities on OTRS

    • gajk added OTRS as alternative(s) to Zendo
      3 months ago
    • peteyhappi added OTRS as alternative(s) to Happi.team
      4 months ago
    • usedesk added OTRS as alternative(s) to Usedesk
      7 months ago