OTRS icon
OTRS icon

OTRS

 14 likes

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

OTRS screenshot 1

License model

Application types

Country of Origin

  • DE flagGermany
  • European Union flagEU

Platforms

  • Windows
  • Linux
  • Online
OTRS screenshot 1
OTRS screenshot 2
+3
OTRS screenshot 3
OTRS alternatives  
5 / 5 Avg rating (1)
14likes
1comment
62alternatives
0news articles

Features

Suggest and vote on features
  1.  Web-Based
  2.  Incident Management
  3.  CMDB and ProcessManagement
  4.  Helpdesk Ticketing
  5.  Customer service
  6.  Inventory Management
  7.  Workflow Automation
  8.  Service Level Management
  9.  First person view

 Tags

  • Ticketing
  • itil-software
  • cmdb
  • information-security
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OTRS information

  • Developed by

    DE flagOTRS AG

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase that costs $0, and / or subscription that costs $0 per month.

  • Alternatives

    62 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

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Our users have written 1 comments and reviews about OTRS, and it has gotten 14 likes

OTRS was added to AlternativeTo by s_ktt on May 30, 2012 and this page was last updated Sep 9, 2022. OTRS is sometimes referred to as OTRS.

Comments and Reviews

   
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Top Positive Comment
afm404
★
★
★
★
★
Nov 9, 2019
0

Best opensource servicenow replacement i've come across.

What is OTRS?

OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.

The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include: ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.) ? CMDB ? Tickets, queues, and access control ? Reporting and SLAs ? Workflows and automation ? Knowledge base ? Chat and channel integration ? Third-party integration ? Dynamic fields

For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.

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