OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communicati...
- Paid • Proprietary
- Help Desk App
- Inventory Management Tool
What is OTRS?
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include: ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.) ? CMDB ? Tickets, queues, and access control ? Reporting and SLAs ? Workflows and automation ? Knowledge base ? Chat and channel integration ? Third-party integration ? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Comments and Reviews
Said about OTRS as an alternative
The knowledge of the consultants.
- Help Desk
Best opensource servicenow replacement i've come across.