OTRS Alternatives

    OTRS is described as 'leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is an app in the Business & Commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and Self-Hosted solutions. The best alternative is Spiceworks Help Desk, which is free. Other great apps like OTRS are ((OTRS)) Community Edition (Free Personal, Open Source), GLPI (Free Personal, Open Source), Zendesk (Paid) and Freshservice (Paid).

    This page was last updated Sep 22, 2021

    1. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
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    2. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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    3. GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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    4. Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
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    5. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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    6. ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
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    7. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.
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      iTop vs OTRS opinions
      pros, cons and recent comments
      I used in my company. Very good.
      Positive comment about 5 years ago

      0
      • FreemiumOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • iPhone
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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      • Online
      • Chrome OS
      • Self-Hosted
      The only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.
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    Showing 10 of 58 alternatives