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OTRS Alternatives

OTRS is described as 'leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Online / Web-based, SaaS, Self-Hosted solutions, Android and iPhone. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Engati. Other great apps like OTRS are ((OTRS)) Community Edition, GLPI, Freshservice and Trengo.

OTRS alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Network Monitors. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of OTRS.
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OTRS iconOTRS
  14
  • Windows
  • Linux
  • Online

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer...

Learn more about OTRS

  1. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Screenshot
  2. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

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    Screenshot


  3. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

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    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
  4. GLPI icon

    GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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    Screenshot
  5. Freshservice icon

    Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

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  6. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

    ⚫︎ Multiple Account supportTrengo support multiple accounts without the need to logout and login
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    Trengo team inbox
  7. Engati icon

    Engati

    • FreemiumProprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

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    Screenshot
  8. ServiceNow icon

    ServiceNow

    • Online
    • Software as a Service (SaaS)

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

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    Screenshot
  9. Helpy.io icon

    Helpy.io

    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

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  10. iTop icon

    iTop

    • FreeOpen Source
    • Self-Hosted

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

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    Screenshot
    iTop vs OTRS opinions
    pros, cons and recent comments

    I used in my company. Very good.

    Positive comment ago
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