OTRS AlternativesHelp Desk Platforms & IT Service Management Software like OTRS
Apps similar to OTRS include Deskhero. Other options are Spiceworks, Zendesk, GLPI and DGlide. Help Desk Platforms like OTRS are a crowded field, with more than 50 alternatives for the web, self-hosting, Windows, Android and iPhone.
Alternatives list
145 Spiceworks alternativesFree IT help desk software delivers network mapping, user ticket tracking, PC inventory management, contract and asset scanning, remote process control, automated cloud-based reporting, project management, and task prioritization for small and medium businesses.
Cost / License
- Freemium
- Proprietary
Application typeApplication types
Platforms
- Windows
- Online
United States
319 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- United States
74 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
France
EU
+4
DGlide is a configurable operations platform that unifies Field Service Management, CRM, Service Desk, Field Sales, and Process Management — kept future-proof by our Living Service Model that adapts as your business evolves.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
India
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Israel
+2
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- United States
+6
Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.
Cost / License
- Freemium
- Proprietary
Application typeApplication types
Platforms
- Online
Singapore
+5
42 Jira Service Management alternativesJira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Australia
106 ServiceNow alternativesStreamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
- United States
+1
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Android
- iPhone
- iPad
- Android Tablet
- Mac
United Kingdom
+2
Message1.io is a cloud-based software solution designed to organize and manage telephone answering and virtual secretarial services for businesses. It is not a traditional call answering service itself, but rather a platform that enables service providers to operate and...
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
- Online
Switzerland
Sweden
