Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
United States
OTRS Alternatives
OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, SaaS, Windows, Self-Hosted and Android apps. The best OTRS alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Knoon AI. Other great apps like OTRS are Zendesk, GLPI, monday service and Jira Service Management.
Alternatives list
IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
- Self-Hosted
- Microsoft SQL Server
- ASP.NET MVC
- Microsoft IIS
Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.
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Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.
Cost / License
- Free
- Proprietary
Platforms
- Online
- Android SDK
- JavaScript
- Software as a Service (SaaS)
- Custom iOS
- Wordpress
Stop struggling in managing your IT environment. Centralize and manage your assets and tickets into a single easy-to-use software.
Cost / License
- Freemium
- Proprietary
Application types
Alerts
- Discontinued
Platforms
- Software as a Service (SaaS)
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...
If your business needs to log, track, manage, automate and escalate support issues, then please read on.
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Bangladesh
United Kingdom
Australia