OTRS Alternatives

OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, Windows, SaaS, Android and iPhone apps. The best OTRS alternative is Spiceworks, which is free. Other great apps like OTRS are Zendesk, monday service, GLPI and Jira Service Management.

OTRS iconOTRS
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OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer...

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OTRS alternatives page was last updated Sep 9, 2022
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  1. Best Support System icon

    Best Support System

     3 likes
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    Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.

    License model

    Application types

    Country of Origin

    • BD flagBangladesh

    Platforms

    • Online
    • Self-Hosted
    Best Support System screenshot 1

    Best Support System Features

    1.  Integrated Search
    2.  Dockerized
    3.  Helpdesk Ticketing
    4.  Integrated Chat
    5. Facebook icon  Facebook integration

    Best Support System VS OTRS

     
  2. eStreamDesk icon

    eStreamDesk

     1 like
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    Ticketed support and e-mail management

    If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    eStreamDesk screenshot 1

    eStreamDesk Features

    1.  Helpdesk Ticketing

    eStreamDesk VS OTRS

     
  4. Verax Service Desk icon

    Verax Service Desk

     1 like
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    Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

    License model

    Application type

    Platforms

    • Windows
    • Linux
    Verax Service Desk screenshot 1

    Verax Service Desk Features

    1.  Helpdesk Ticketing
    2.  SLA Monitoring
    3.  Incident Management

    Verax Service Desk VS OTRS

     
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. versaSRS Service Management icon

    versaSRS Service Management

     1 like
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    Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

    License model

    Application types

    Platforms

    • Windows
    versaSRS Service Management screenshot 1

    versaSRS Service Management Features

    1.  Customer service
    2.  Knowledge Management
    3.  Asset Management
    4.  Web-Based
    5.  Call Tracking
    6.  Content Management
    7.  Exchange
    8.  Browser-based

    versaSRS Service Management VS OTRS

     
  7. Beingo icon

    Beingo

     1 like
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    Conversational Apps to Serve, Sell & Support your Customers.

    License model

    • Free • Proprietary

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android SDK
    • JavaScript
    • Software as a Service (SaaS)
    • Custom iOS
    • Wordpress
    Beingo screenshot 1

    Beingo Features

    1.  Conversational commerce
    2.  Chat Bot
    3.  Chatbot Builder

    Beingo VS OTRS

     
  8. Fiwit icon

    Fiwit

     3 likes
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    Stop struggling in managing your IT environment. Centralize and manage your assets and tickets into a single easy-to-use software.

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Software as a Service (SaaS)
    Fiwit screenshot 1
    Discontinued

    Discontinued from May 2020

    Fiwit Features

    1.  Helpdesk Ticketing

    Fiwit VS OTRS

     
  10. HEAT Software icon

    HEAT Software

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    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    HEAT Software Features

    1.  Change Management
    2.  Incident Management
    3.  Service Level Management
    4.  Configuration Management

    HEAT Software VS OTRS

     
  11. iET ITSM icon

    iET ITSM

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    iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    iET ITSM Features

    1.  Asset Management

    iET ITSM VS OTRS

     
  12. ChangeGear icon

    ChangeGear

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    ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    ChangeGear Features

    1.  Asset Management

    ChangeGear VS OTRS

     

  13. HelpMaster

     2 likes
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    If your business needs to log, track, manage, automate and escalate support issues, then please read on.

    License model

    Application types

    Country of Origin

    • AU flagAustralia

    Platforms

    • Windows
    • Online

    HelpMaster Features

    1.  Knowledge Management
    2.  Workflow

    HelpMaster VS OTRS

     
  14. SmarterTrack Help Desk 7 icon

    SmarterTrack Help Desk 7

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    SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    SmarterTrack Help Desk 7 screenshot 1

    SmarterTrack Help Desk 7 Features

    1.  Customer service

    SmarterTrack Help Desk 7 VS OTRS

     

  15. Django Helpdesk

     1 like
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    django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    License model

    • Free • Open Source

    Application type

    Platforms

    • Linux

    Django Helpdesk VS OTRS

     
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