OTRS Alternatives
OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, SaaS, Self-Hosted, Windows and Android apps. The best OTRS alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Knoon AI. Other great apps like OTRS are Zendesk, GLPI, monday service and DGlide.
Alternatives list
Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...
Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Cost / License
- Freemium
- Proprietary
Platforms
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
+6
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
+3
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
H
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management
The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- Android Tablet
19 4me alternatives4me is a premium service management application for large multinational organizations and their external service providers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Android
- iPhone
- Software as a Service (SaaS)
+3
Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
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