OTRS Alternatives
Apps similar to OTRS include Deskhero. Other options are Spiceworks, Zendesk, GLPI and DGlide. Help Desk Platforms like OTRS are a crowded field, with more than 50 alternatives for the web, self-hosting, Windows, Android and iPhone.
Alternatives list
Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Windows
Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Cost / License
- Freemium
- Proprietary
Platforms
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
India
+6
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
Cost / License
- Free
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
Malta
EU
+3
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
H
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
United States
The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- Android Tablet
4me is a premium service management application for large multinational organizations and their external service providers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Android
- iPhone
- Software as a Service (SaaS)
- United States
+3
Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- United States
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Windows Mobile
- Android
- iPhone
- Chrome OS
- Android Tablet
- Windows Phone
- iPad
- Kindle Fire
- United States
United Kingdom
