OTRS Alternatives
Apps similar to OTRS include Deskhero. Other options are Spiceworks, Zendesk, GLPI and DGlide. Help Desk Platforms like OTRS are a crowded field, with more than 50 alternatives for the web, self-hosting, Windows, Android and iPhone.
Alternatives list
Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.
Germany
EU
+4
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
BDLP Desk is a shared email helpdesk that turns Gmail and IMAP inboxes into assignable support tickets, helping teams manage customer communication efficiently without per-user mailboxes.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
South Africa
+8
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
United States
Free customer support software with live chat, a shared email inbox, web forms and an AI agent that answers customers from your own docs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
France- EU
+4
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
- Germany
- EU
Trellis Desk is a powerful and robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to...
Cost / License
- Free
- Open Source
Application type
Platforms
- Self-Hosted
- United States
+1
45 EasyVista alternativesEasyVista - comprehensive, modular and integrated
- IT Service Management
- IT Asset Management
- IT Financial Management
- IT Project Management.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
+8
