OTRS Alternatives

OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, Windows, SaaS, Android and iPhone apps. The best OTRS alternative is Spiceworks, which is free. Other great apps like OTRS are Zendesk, monday service, GLPI and Jira Service Management.

OTRS iconOTRS
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OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer...

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OTRS alternatives page was last updated Oct 1, 2024
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  1. SentinelAgent icon

    SentinelAgent

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    Join SentinelAgent and the evolution of Windows monitoring.

    SentinelAgent is a secure cloud-based Microsoft Windows® monitoring system that uses the latest in Microsoft Azure® technology with a lightweight agent-based SaaS design and sleek web interface to capture, org.

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • CA flagCanada

    Platforms

    • Windows
    SentinelAgent SaaS architecture.

    SentinelAgent Features

    1.  Cloud based
    2.  Cloud Monitoring
    3.  Server Monitoring
    4.  Hardware Monitoring
    5.  Computer monitoring

    SentinelAgent VS OTRS

     
  2. KronoDesk icon

    KronoDesk

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    Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Help desk ticketing

    KronoDesk Features

    1.  Knowledge base

    KronoDesk VS OTRS

     
  4. Awesome Support icon

    Awesome Support

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    Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    License model

    • Freemium • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    List of tickets

    Awesome Support Features

    1.  Helpdesk Ticketing

    Awesome Support VS OTRS

     
  5. Ad
    Screenshot
    monday service icon
    monday service

    Monday Service, product of https://alternativeto.net/software/dapulse/about/ , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, a...

    https://www.monday.com
    Learn More
  6. SupportPal icon

    SupportPal

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    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    License model

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Self-Hosted
    Operator ticket view

    SupportPal Features

    1.  Helpdesk Ticketing
    2.  On-premises software

    SupportPal VS OTRS

     
  7. Bornevia icon

    Bornevia

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    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    License model

    Application types

    Country of Origin

    • ID flagIndonesia

    Platforms

    • Online
    • Android
    Bornevia screenshot 1

    Bornevia Features

    1.  Inbox Management
    2.  Customer service

    Bornevia VS OTRS

     
  8. FermiAI icon

    FermiAI

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    Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Deploy chat on any customer facing web portal

    FermiAI Features

    1.  Auto Responder
    2.  No Coding Required
    3.  Ad-free
    4.  Marketing Automation
    5.  Chat Bot
    6.  AI-Powered

    FermiAI VS OTRS

     
  10. Track-It! Help Desk Software icon

    Track-It! Help Desk Software

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    For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    Track-It! Help Desk Software screenshot 1

    Track-It! Help Desk Software Features

    1.  Asset Management
    2.  Change Management

    Track-It! Help Desk Software VS OTRS

     
  11. Happi.team icon

    Happi.team

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    Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.

    License model

    • Freemium • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Happi.team screenshot 1

    Happi.team Features

    1.  Customer service

    Happi.team VS OTRS

     
  12. Directly icon

    Directly

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    Launch and train virtual agents that double your automation rate with AI expertise.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    Directly Features

    1.  Customer service
    2.  Knowledge base

    Directly VS OTRS

     
  13. Gorgias Helpdesk icon

    Gorgias Helpdesk

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    Gorgias is a helpdesk which enables to manage customer support from one screen.

    • See the customer profile from your back-office. Issue refunds, cancel orders, etc.
    • Connect all your support channels: email, live chat, Facebook, etc.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Rule engine combining external variables & machine learning

    Gorgias Helpdesk Features

    1.  Customer service

    Gorgias Helpdesk VS OTRS

     
  14. Auralis AI icon

    Auralis AI

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    Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.

    License model

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Privacy focused

    Features

    1.  No Coding Required
    2.  Real time collaboration
    3.  Reminders
    4.  Ad-free
    5.  Goal Tracking

    Auralis AI VS OTRS

     
  15. HelpSpace icon

    HelpSpace

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    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    License model

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)
    HelpSpace screenshot 1

    HelpSpace Features

    1.  Knowledge base
    2.  Helpdesk Ticketing

    HelpSpace VS OTRS

     
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