Customer Feedback Managers

If your business is focused on the customer, then who better to ask for what direction to go in than the customers themselves? That’s what software such as UseResponse and UserVoice allows to happen with ease. Now it’s more accessible than ever for customers to provide feedback on what your company is doing right and wrong.

  1. Formbricks icon
    Formbricks icon

    Formbricks

     27 likes

    Open Source Experience Management Solution.

    47 Formbricks alternatives
    The open source form builder with comprehensive styling. Make the forms perfectly match your brands look & feel

    License model

    • Free • Open Source

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Powerful open source form builder with dozens of question types and advanced features.
    Style your surveys globally to assure consistent look and feel throughout all customer interactions.
    +5
    Slack, Notion, Google Sheets: Formbricks dozens of powerful native integrations. Keep the number of data sub processors small.

    Properties

    1.  Privacy focused
    2.  Lightweight

    Features

    1.  Survey analysis
    2.  No Coding Required
    3.  Feedback
    4.  Real time collaboration
    5.  Extensible by Plugins/Extensions
    6.  Ad-free
    7.  User Rating
    8.  React
  2. LimeSurvey icon
    LimeSurvey icon

    LimeSurvey

     96 likes

    LimeSurvey (formerly PHPSurveyor) is an Open Source PHP web application to develop, publish and collect responses to online & offline surveys. Anonymous and Not-Anonymous survey, open and closed group of participant surveys, optional public registration for surveys.

    180 LimeSurvey alternatives
    Dashboard

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • PHP
    • Cloudron
    Array Questions
    Multiple Options with Comments
    +6
    Masks: Date Questions

    Properties

    1.  Privacy focused
    2.  Lightweight

    Features

    1.  No Tracking
    2.  Ad-free
    3.  Multiple languages
  4. phpBB icon
    phpBB icon

    phpBB

     86 likes

    Since its creation in 2000, phpBB™ has become the most widely used Open Source forum solution. Like its predecessors, phpBB™ 3.2 “Rhea” has an easy to use administration panel and a user friendly installation process, which allows you to have a forum set up in minutes.

    54 phpBB alternatives
    37 languages

    License model

    • Free • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    • PHP
    phpBB2 - phpBB3 Feature Comparison
    Board index
    +2
    phpBB Demo Site
  5. FreeScout icon
    FreeScout icon

    FreeScout

     36 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    80 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    Ticket
    Dashboard
    +2
    Mailbox connection settings

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Auto Responder
    7.  Ad-free
    8.  No Tracking
    9.  No Coding Required
    10.  Kanban Board
    11.  Real time collaboration
    12.  Dark Mode
  6. Freshdesk icon
    Freshdesk icon

    Freshdesk

     123 likes

    Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

    45 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
    Freshdesk screenshot 2
    +8
    Freshdesk screenshot 3

    Top Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    10. Facebook icon  Facebook integration
    11.  Custom URLs
  7. Ad
    Screenshot
    SurveySparrow icon

    SurveySparrow

    SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

    Learn More
  8. UserVoice icon
    UserVoice icon

    UserVoice

     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    195 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
    UserVoice screenshot 2

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
  9. UseResponse icon
    UseResponse icon

    UseResponse

     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives
    Help Center of UseResponse

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    Admin area
    Live Chat
    +5
    Idea Page

    Top UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    9.  Canned responses
    10.  Servicedesk
    11. Slack icon  Slack integration
  10. Supahub icon
    Supahub icon

    Supahub

     4 likes

    Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback.

    49 Supahub alternatives
    Feedback boards, Public Roadmap and Changelog

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Give your feedback hub your brands look and feel
    Supahub feedback dashboard where all feedback are collected
    +2
    A single post inside Supahub dashboard

    Properties

    1.  Lightweight

    Features

    1.  Changelog
    2.  Product Roadmap Management
    3.  Feedback collection
    4.  Idea management
    5.  Kanban Board
    6.  Dark Mode
    7.  Gamification
    8.  Ad-free
    9.  User Rating
    10.  Real time collaboration
    11.  Goal Tracking
    12.  Customer Segmentation
  12. Ideolo icon
    Ideolo icon

    Ideolo

     3 likes

    Ideolo is a web application that helps startups and entrepreneurs gather ideas, feature requests, feedback, claims and more.

    20 Ideolo alternatives
    Roadmap

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    List of ideas / feature requests
    Releases / Changelog
    +1
    Dark mode

    Properties

    1.  Lightweight

    Features

    1.  User Rating
    2.  No Coding Required
    3.  Dark Mode
    4.  Ad-free
    5.  Changelog
    6.  Idea management
  13. Smartlook icon
    Smartlook icon

    Smartlook

     36 likes

    Smarlook is a qualitative analytics solution for websites and apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels.

    97 Smartlook alternatives
    Smartlook screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    Smartlook screenshot 1
    Smartlook screenshot 2
    +5
    Smartlook screenshot 3

    Top Smartlook Features

    1.  Website Monitoring
    2.  Mouse Heatmaps
    3.  Visitor recording
    4.  Heatmap
    5.  Usability
    6.  Sales funnel
    7.  Funnel-based analytics
    8.  Visitor tracking
    9.  Conversion Rate Optimization
    10.  Mouse tracking
    11.  User experience
  14. Fider icon
    Fider icon

    Fider

     18 likes

    Fider is an open source, cross platform, lightning fast and free to use customer feedback platform for companies and products.

    47 Fider alternatives
    Fider screenshot 1

    License model

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    Fider screenshot 1
    Fider screenshot 2
    +1
    Fider screenshot 3

    Fider Features

    1.  User Session Recording
    2.  Crowdsourced
    3.  Website Monitoring
    4.  Feedback collection
    5.  Suggestion voting
  15. DeskDingo icon
    DeskDingo icon

    DeskDingo

     5 likes

    Live chat software for your website. The base package is free forever and no credit card is required to use it. Additional paid features can be added as needed.

    8 DeskDingo alternatives
    DeskDingo screenshot 1

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    DeskDingo screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Ad-free
    2.  Dark Mode
    3.  Live chat for websites
    4.  Live Support Chat
  16. Featurebase icon
    Featurebase icon

    Featurebase

     35 likes

    Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.

    70 Featurebase alternatives
    Feedback board

    License model

    Application type

    Platforms

    • Software as a Service (SaaS)
    Dashboard
    Changelog
    +1
    Roadmap

    Featurebase Features

    1.  Product Roadmap Management
    2.  Changelog
    3.  Kanban Board
    4.  User Rating
    5.  Gamification
    6.  Real time collaboration
    7.  Ad-free
    8.  Custom Domain
    9.  Single Sign-On
    10.  Feedback collection
  17. Help Scout icon
    Help Scout icon

    Help Scout

     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    121 Help Scout alternatives
    Conversation view

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    iPhone App
    Docs Report
    +4
    Customer Happiness Report

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
  18. LiveChat icon
    LiveChat icon

    LiveChat

     20 likes

    Easy-to-use SaaS live chat and helpdesk software that helps ecommerce businesses convert visitors into buyers, with a 14-day free trial.

    221 LiveChat alternatives
    Agent app

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Website monitoring
    Archived conversations
    +3
    Chat widget customization

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Canned responses
    3.  Email automation
    4.  Chat Bot
    5.  Marketing Automation
    6.  Auto Responder
    7.  Customer Segmentation
    8.  Real time collaboration
    9.  Multiple Account support
    10.  Ad-free
    11.  End-to-End Encryption
    12.  Two-factor Authentication