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Keatext icon

Keatext

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

AI-based predictive recommendations with SWOT chart

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Software as a Service (SaaS)
Customizable and interactive dashboard
Topics and opinions heatmap
+2
Multichannel analysis including reviews, surveys, and contact center tickets
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Keatext information

  • Developed by

    Keatext

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $550 and $1650 per month.

  • Alternatives

    13 alternatives listed

  • Badge

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  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

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Keatext was added to AlternativeTo by Ben Oldham on and this page was last updated .

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What is Keatext?

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

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