UserEcho Alternatives

UserEcho is described as 'gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular customer feedback manager in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Online / Web-based, Android, SaaS, iPhone and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or PHPBack. Other great apps like UserEcho are Fider, Nolt, UseResponse and ProProfs Help Desk.

UserEcho alternatives are mainly Customer Feedback Managers but may also be Customer Support Tools or Help Desk Apps. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of UserEcho.

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UserEcho

Paid • Proprietary
Customer Feedback Manager

Online
iPhone
iPad
Software as a Service (SaaS)

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support...

Learn more about UserEcho

Zendesk
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Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
Fider
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No
Paid • Open Source
Customer Feedback Manager
Windows
Linux
Online
Self-Hosted
37 alternatives to Fider
Fider is an open source, cross platform, lightning fast and free to use customer feedback platform for companies and products.
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Fider Features
Suggestion voting
Feedback collection
Nolt
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Yes
No
Paid • Proprietary
Customer Feedback Manager
Customer Support Tool
Online
90 alternatives to Nolt
Nolt is a beautiful, collaborative place for all your user requests – no more outdated spreadsheets or chaotic Trello boards. Give your customers a voice and gain priceless insights. Everything for just $25 board/month.
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Nolt Features
1. Support for MarkDownNolt supports MarkDown for document formatting.
2. Anonymous CommentingNolt allows you to comment and participate in discussions without revealing your personal information.
3. CrowdsourcedNolt uses suggestions, information, etc., from a large group of people to improve the quality of the content.
Single Sign-On
Share Roadmaps
Suggestion voting
Slack integration
Feedback collection
Custom data fields
Anonymous voting
Idea
Custom Domain
Idea management
Freshdesk
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No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
217 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
UseResponse
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Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
190 alternatives to UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
ProProfs Help Desk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Featurebase
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Yes
No
Paid • Proprietary
Customer Feedback Manager
Software as a Service (SaaS)
52 alternatives to Featurebase
Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.
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Featurebase Features
1. Kanban BoardFeaturebase allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
2. User RatingFeaturebase supports user ratings and reviews to help you make up your mind.
3. Ad-freeFeaturebase doesn't contain any form of external advertising.
4. Real time collaborationMultiple users can work together in Featurebase simultaneously.
Product Roadmap Management
Changelog
Productboard
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No
Paid • Proprietary
Customer Feedback Manager
Online
57 alternatives to Productboard
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It's a complete solution for understanding user needs, prioritizing what to build next, and aligning everyone on the roadmap.
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Productboard Features
1. Unified inboxView e-mails (or similar) from all accounts in one unified view with Productboard.
Research repository
Status monitoring
Feedback insights
Insight gathering
Third party integrations
Feedback repository
Backlog management
Product Roadmap Management
HelpCrunch
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No
Paid • Proprietary
Customer Support Tool
Help Desk App
Email Marketing Service
Online
Android
iPhone
Software as a Service (SaaS)
240 alternatives to HelpCrunch
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk ticketing
Pricing per agent
Customizable
Live chat for websites
Email tracking
Sleekplan
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No
Free Personal • Proprietary
Customer Feedback Manager
Online
Software as a Service (SaaS)
29 alternatives to Sleekplan
Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.
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Sleekplan Features
1. Kanban BoardSleekplan allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
2. User RatingSleekplan supports user ratings and reviews to help you make up your mind.
Embeddable
Changelog
Website widget
Suggestion voting
Built-in feedback
Bug reporting
Tagging
In-App Voting
Widgets
Product Roadmap Management