UserEcho AlternativesCustomer Feedback Managers & Help Desk Platforms like UserEcho

UserEcho is described as 'Gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular customer feedback manager in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Web-based, iPhone, Android, Windows and Mac apps. The best UserEcho alternative is Freshdesk, which is free. Other great apps like UserEcho are Zendesk, UserVoice, UseResponse and LiveAgent.

UserEcho iconUserEcho
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UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support...

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UserEcho alternatives page was last updated Mar 4, 2024
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  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS UserEcho

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to UserEcho.

    • Freshdesk is the most popular free alternative to UserEcho.

    • Freshdesk is Freemium and ProprietaryUserEcho is Paid and Proprietary
  2. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS UserEcho

     

    • Zendesk is the most popular commercial alternative to UserEcho.

    • Zendesk is Paid and ProprietaryUserEcho is also Paid and Proprietary
  4. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    195 UserVoice alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting

    UserVoice VS UserEcho

     

    • UserVoice is the most popular SaaS alternative to UserEcho.

    • UserVoice is Paid and ProprietaryUserEcho is also Paid and Proprietary
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  6. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS UserEcho

     

    • UseResponse is the most popular Self-Hosted alternative to UserEcho.

    • UseResponse is Paid and ProprietaryUserEcho is also Paid and Proprietary
  7. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    License model

    Application types

    Country of Origin

    • SK flagSlovakia
    • European Union flagEU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS UserEcho

     
  8. Fider icon

    Fider

     19 likes
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    Fider is an open source, cross platform, lightning fast and free to use customer feedback platform for companies and products.

    47 Fider alternatives

    License model

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    Fider screenshot 1

    Fider Features

    1.  User Session Recording
    2.  Crowdsourced
    3.  Website Monitoring
    4.  Feedback collection
    5.  Suggestion voting

    Fider VS UserEcho

     

    • Fider is the most popular Open Source alternative to UserEcho.

    • Fider is Paid and Open SourceUserEcho is Paid and Proprietary
  10. HelpCrunch icon

    HelpCrunch

     170 likes
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    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Application types

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS UserEcho

     
  11. Supahub icon

    Supahub

     4 likes
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    Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback.

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Feedback boards, Public Roadmap and Changelog

    Properties

    1.  Lightweight

    Features

    1.  Changelog
    2.  Product Roadmap Management
    3.  Feedback collection
    4.  Idea management
    5.  Feedback
    6.  Prioritize tasks
    7.  Built-in feedback
    8.  Kanban Board
    9.  Dark Mode
    10.  Custom Domain
    11.  Gamification
    12.  Ad-free

    Supahub VS UserEcho

     
  12. LiveChat icon

    LiveChat

     20 likes
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    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    License model

    Application types

    Country of Origin

    • PL flagPoland
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app

    Properties

    1.  Lightweight
    2.  Customizable

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required

    LiveChat VS UserEcho

     
  13. Featurebase icon

    Featurebase

     35 likes
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    Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.

    70 Featurebase alternatives

    License model

    Application type

    Platforms

    • Software as a Service (SaaS)
    Feedback board

    Featurebase Features

    1.  Product Roadmap Management
    2.  Changelog
    3.  Kanban Board
    4.  User Rating
    5.  Gamification
    6.  Real time collaboration
    7.  Ad-free
    8.  Custom Domain
    9.  Single Sign-On
    10.  Feedback collection

    Featurebase VS UserEcho

     
  14. Productboard icon

    Productboard

     46 likes
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    Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It's a complete solution for understanding user needs, prioritizing what to build next, and aligning everyone on the roadmap.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Productboard screenshot 1

    Productboard Features

    1.  Research repository
    2.  Status monitoring
    3.  Feedback insights
    4.  Unified inbox
    5.  Insight gathering
    6.  Third party integrations
    7.  Feedback repository
    8.  Backlog management
    9.  Product Roadmap Management

    Productboard VS UserEcho

     
  15. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base

    Deskpro Features

    1.  Customer service
    2.  Knowledge base

    Deskpro VS UserEcho

     
12 of 169 UserEcho alternatives