LiveChat Alternatives and Similar Software

Userlike Live Chat

Live chat for website and messenger support. Be there when your customers need you the most. Userlike unlocks the channels to your customers' hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram. Your customers could be anywhere. Whether they're browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

• good Chat Solution, the only weak point is the chat assignment toms1 • Jul 2018 • 3 agrees and 0 disagrees Disagree   Agree
• only weak point is the chat assignment Guest • Jul 2018 Disagree   Agree

Freemium Web

HelpCrunch

HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

Freemium $ $ $ Web Android iPhone

tawk.to

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page. In order to remove advertisements or apply your own branding, you have to subscribe to the paid subscription service for $15/month or $144/year.

• Amazing FREE service with all needed functions Guest • Sep 2015 • 1 agrees and 0 disagrees Disagree   Agree
• Has all the features, and more, and is 100% free! bandwars • Aug 2016 • 1 agrees and 0 disagrees Disagree   Agree

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Internet Explorer Chrome Safari Wordpress

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere.

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps

Lime Talk

Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors and increase your sales and provide better customer support. Lime Talk is: - very easy to implement (no technical skills needed). - fully customizable (all text, colors, etc..). - free with limited functionality which is sufficient for most customers.

• Intuitive interface, sufficient features, good price Guest • Oct 2016 • 1 agrees and 0 disagrees Disagree   Agree
• We have been using both services on our web and both worked well. Lime Talk is much cheaper and not worse. robinbarrymore • Oct 2016 • 1 agrees and 0 disagrees Disagree   Agree
• Chat for web which is much cheaper. javiermoreno • Oct 2016 Disagree   Agree
• It provides a better overview of my online visitors antoniobeana • Oct 2016 Disagree   Agree

Commercial Web

Intercom

Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages. A code snippet inserted in your web or mobile app will create a help widget, which users can use to interact with your support team. Segmentation based on user actions (engagement level, last seen) or attributes (e.g.

Commercial $ $ $ Web Android iPhone

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient.

Commercial Web Android iPhone Blackberry iPad

Zendesk Chat

Zendesk Chat (formerly Zopim) is a simple chat widget that lets you sell directly to your website visitors. Easy Setup "60 seconds is all it takes, from getting an account to seeing the chat widget on your site. Tried and tested by non-technical users." One-time Setup To see the chat widget on your site, simply copy and paste one line of script on your website HTML. You can paste it anywhere and it works. No editing required.

Freemium Web

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page.

Commercial $ $ $ Web iPhone

Crisp

Crisp is a freshly new alternative to existing bulky live chat platforms, which focuses on: - Chat experience (our name comes from that, support must be crispy for your visitors) - Email to chat and chat to email (in case either the visitor or operator gets offline, we forward messages to email - you can reply directly to the email we send, and the messages will be sent back to chat - this is completely transparent) - File sharing (via chat, and via email, as attachment) - Simple operator...

• They also allow you to implement a livechat easily on your website. The product is working well and they are cheaper. julienlecoupanec • Oct 2016 • 1 agrees and 0 disagrees Disagree   Agree

Freemium Mac Windows Linux Web Android ... iPhone

InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad

GetSiteControl

Essential tools for website owners - opt-in forms, online surveys, live chats, contact forms, website notifications, follow and share social widgets - easily managed from a single control panel. - 7 types of widgets: Create and manage surveys, live chats, contact forms, promo notifications, opt-in forms, follow and share widgets from a single dashboard.

Freemium Web

Olark

Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.

Commercial $ $ $ Web

UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Commercial Web iPhone iPad

Tidio Chat

Tidio Chat; a solution that allows you to increase contact with your clients. Intuitive live-chat solution designed to meet expectations of the most demanding users. Features: * List of users who are currently visiting your website - you have access to a full list of users who are visiting your on-line shop together with their chosen browser and language. Moreover, you can contact them at any time.

Freemium $ $ $ Web Android iPhone Android Tablet iPad ... Chrome Shopify Drupal Joomla Wordpress

Mibew

Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website. You should place the button of Web Messenger at your site. Your visitors click the button and chat with your operators who help them.

Free Open Source Mac Windows Linux Web Self-Hosted

GoSquared

The all-in-one platform for understanding and communicating with your customers online. Integrating real-time analytics, live chat, marketing automation and CRM, GoSquared helps you transform the way you communicate with your online customers and grow your business.

Commercial Web Android iPhone

LiveCall

In many businesses, customers need to have human interaction before making decision about order. This is where LiveCall comes in! Intuitive callback is designed to meet the expectations of even the most demanding users. With LiveCall technology you can decrease Lead Response Time to seconds! Features incluse: 1. Callback in just 25 seconds - directly after your visitor submits callback request we will call you, and then dial in your visitor. 2.

• LiveCall is a livechat but for voice conversation. It's good for anybody who gets sales phonecalls already. Guest • Mar 2016 • 1 agrees and 0 disagrees Disagree   Agree

Freemium Windows Linux Web Android Chrome OS ... Android Tablet

Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

Commercial Web

UserEngage

All you need to turn your visitors into customers in one place. UserEngage is a marketing automation system aimed at boosting engagement and conversion with personalized automatic live chat messages, emails, SMS, pop-ups and many more. The platform has been designed to deliver modern and user-friendly solutions for business. UserEngage gives you a bunch of tools that facilitate lead generating and nurturing.

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS iPad

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center. Help Center Customers can answer their own questions, quickly and simply. Customer journey Visualize your customer’s journey and unify all your customer's interactions. Integrations Bring customer activities from over 650+ apps for immediate context.

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad

Comm100 Live Chat

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day.

• Comm100 enables you to have a 360 degree view of your website visitors and provide them with live support. Full customization, intelligent live chat invitation, visitor monitor & tracking, comprehensive reports, customer rating and anything else you ever imagine in live chat software are all available. Danielle_M • Jul 2015 • 1 agrees and 0 disagrees Disagree   Agree

Commercial Mac Windows Web Android iPhone ... Blackberry iPad

Chatango

Add free live chat to any web page. Chatango is a live group on your site Enhances video, breaking news, and developing stories Ideal for community, hobby, sports and weather sites Enables dialog between visitors and announcements from administrators Features Highly scalable Moderate from any device Intelligently matched banned words Optional anonymity controlled by an administrator Rate controls HTML5 works on all platforms Free

Free Web

CustomerICare live chat

Build better relationships with your customers; increase online sales with Customericare Text, Audio and Video Live Chat Software. Try now for free! Works with plugins for Wordpress, Joomla, Drupal, Magento, Zendesk!

• great alternative, recommend to everyone Guest • Jun 2015 Disagree   Agree

Freemium Mac Windows Chrome OS

JitBit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

Commercial $ $ $ Windows Web Android Android Tablet iPad