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Jira Service Management icon

Jira Service Management

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Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

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License model

  • Freemium • Proprietary

Application type

Country of Origin

  • AU flagAustralia

Platforms

  • Online
  • Software as a Service (SaaS)
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Features

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  1.  Customer service
  2. JIRA icon  Jira integration
  3.  AI-Powered

 Tags

  • service-management-system
  • it-support
  • IT Services
  • service-manager
  • service-management
  • sla-management
  • engineering-support
  • employee-support
  • Customer Support

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Jira Service Management information

  • Developed by

    AU flagAtlassian

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $7 and $50 per month + free version with limited functionality.

  • Alternatives

    25 alternatives listed

  • Supported Languages

    • English

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Jira Service Management was added to AlternativeTo by Danilo_Venom on Jul 25, 2024 and this page was last updated Oct 11, 2024.
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What is Jira Service Management?

Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions, and handle customer requests. It also allows for the management of unplanned work and links requests to Jira issues.

The platform automates IT operations, supports deployments, and prevents incidents with AI. It customizes the help center, captures customer information, and fosters collaboration between Dev and Ops teams. It extends service management to all business teams, streamlining requests and centralizing knowledge.

Jira Service Management is adaptable and less complex than traditional ITSM solutions. It offers customizable templates, dynamic forms, and AI-powered project configuration. Its ITSM feature manages requests, incidents, and changes for swift service delivery. For customer service, it ensures quick and excellent service experiences. In HR, it manages onboarding, offboarding, and staff requests effectively.

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