SupportLayer icon
SupportLayer icon

SupportLayer

SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
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Features

  1.  Two-factor Authentication
  2.  Real time collaboration
  3.  Helpdesk Ticketing
  4.  Email integration

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SupportLayer was added to AlternativeTo by Jay Burston on and this page was last updated .

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What is SupportLayer?

SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.

With Zendesk, SLA management starts at $115/agent/month. With Freshdesk, role-based permissions are locked behind the $49 tier. SupportLayer includes everything — SLAs, roles, MFA enforcement, live chat, compliance reporting — on every account, for $12 per agent.

What you get on every account: • Email-to-ticket intake • SLA management with pause/resume logic — clocks stop when waiting on a customer • Business hours SLA with timezone support • Four role types with granular permissions • Embeddable live chat widget • SLA compliance reporting and agent analytics • MFA enforcement • White-label branding • REST API and PHP SDK

First agent is always free. No credit card to get started. Live in under five minutes.