Help Desk Platforms

When customers need support for a product, their first instinct may very well be to go to your site or service’s support section. Make sure that it’s easy and intuitive to use by installing proven help desk software. Software such as HelpCrunch for live chat-based support and Freshdesk for omnichannel customer support services can help make the difference in your market penetration and efficacy.

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  1. Libredesk icon
     4 likes

    Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

    Best alternatives are FreeScout iconFreeScoutandFreshdesk iconFreshdesk28 alternatives
  2. FreeScout icon
     37 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    • Help Desk Platform
    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
    Best alternatives are HubSpot iconHubSpotandLibredesk iconLibredesk86 alternatives
  3. Freshdesk icon
     124 likes

    Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

    • Help Desk Platform
    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
    Best alternatives are LiveAgent iconLiveAgentandZendesk iconZendesk49 alternatives
  4. Spiceworks icon
     83 likes

    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    Best alternatives are Zabbix iconZabbixandFreshdesk iconFreshdesk133 alternatives
  5. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    • Help Desk Platform
    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
    Best alternatives are FreeScout iconFreeScoutandFreshdesk iconFreshdesk106 alternatives
  6. Zendesk icon
     66 likes

    Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
    Best alternatives are FreeScout iconFreeScoutandosTicket iconosTicket253 alternatives
  7. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    • Help Desk Platform
    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
    Best alternatives are HelpCrunch iconHelpCrunchandUserlike iconUserlike198 alternatives
  8. Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet. The program is used by system administrators, home users and helpdesks for remotely managing PCs in their corporate or home network, or providing customer support.

    Viewer main window
    Best alternatives are TeamViewer iconTeamViewerandRustDesk iconRustDesk113 alternatives
  9. Radmin icon
     56 likes

    Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced...

    Best alternatives are TeamViewer iconTeamViewerandRustDesk iconRustDesk91 alternatives
  10. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    • Help Desk Platform
    • FreemiumOpen Source
    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1
    Best alternatives are HubSpot iconHubSpotandFreeScout iconFreeScout216 alternatives
  11. GLPI icon
     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    GLPI screenshot 1
    Best alternatives are Spiceworks iconSpiceworksandFreshdesk iconFreshdesk53 alternatives
  12. HESK icon
     14 likes

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

    Tickets overview
    Best alternatives are FreeScout iconFreeScoutandFreshdesk iconFreshdesk18 alternatives
  13. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Help Center of UseResponse
    Best alternatives are Zendesk iconZendeskandFreeScout iconFreeScout203 alternatives
  14. Tidio  icon
     31 likes

    Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

    • Help Desk Platform
    • FreemiumProprietary
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Drupal
    • Joomla
    • Wordpress
    Tidio  screenshot 1
    Best alternatives are HubSpot iconHubSpotandLibredesk iconLibredesk38 alternatives
  15. DameWare icon
     17 likes

    The DameWare NT Utilities software is an enterprise systems management application containing an integrated collection of Windows Administration Utilities incorporated within a centralized interface for remote management of Windows Servers and Workstations.

    DameWare screenshot 1
    Best alternatives are TeamViewer iconTeamViewerandRustDesk iconRustDesk66 alternatives