Help Desk Apps

When customers need support for a product, their first instinct may very well be to go to your site or service’s support section. Make sure that it’s easy and intuitive to use by installing proven help desk software. Software such as HelpCrunch for live chat-based support and Freshdesk for omnichannel customer support services can help make the difference in your market penetration and efficacy.

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osTicket
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
103 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Top 3 alternatives
Chatwoot
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
196 alternatives to Chatwoot
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
Suggest and vote on features
Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
Top 3 alternatives
Zendesk
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
234 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Top 3 alternatives
ProProfs Knowledge Base
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
Top 3 alternatives
UseResponse
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
186 alternatives to UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Kanban Board
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Top 3 alternatives
ProProfs Help Desk
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
171 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Top 3 alternatives
Spiceworks
Free • Proprietary
Network Monitor
Inventory Management Tool
Help Desk App
Windows
Online
Android
Android Tablet
128 alternatives to Spiceworks
Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
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Spiceworks Features
Knowledge base
Hardware Monitoring
Helpdesk ticketing
Product Reviews
Network Mapping
IT Asset Management
Top 3 alternatives
tawk.to
Freemium • Proprietary
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
164 alternatives to tawk.to
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
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tawk.to Features
Triggers
Helpdesk ticketing
Chat history
Customer service
Online chat
Live Support Chat
Live chat for websites
Visitor tracking
Add a screenshot
Top 3 alternatives
Freshdesk
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
212 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ad-free
Ads monitoring
Customer service
Automatic customer engagement
Top 3 alternatives
Zammad
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Auto Responder
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Top 3 alternatives
InvGate Service Desk
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
100 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Gamification
Configurable
Servicedesk
Ticketing
Top 3 alternatives
FreeScout
Freemium • Open Source
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
26 alternatives to FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Auto Responder
Based on Laravel
Support for Multiple Users
Top 3 alternatives
HelpCrunch
Paid • Proprietary
Customer Support Tool
Help Desk App
Email Marketing Service
Online
Android
iPhone
Software as a Service (SaaS)
229 alternatives to HelpCrunch
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Marketing Automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk ticketing
Pricing per agent
Customizable
Live chat for websites
Top 3 alternatives
Remote Utilities
Freemium • Proprietary
Remote Desktop Tool
Windows
Android
iPhone
Self-Hosted
111 alternatives to Remote Utilities
Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet. The program is used by system administrators, home users and helpdesks for remotely managing PCs in their corporate or home network, or providing customer support.
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Remote Utilities Features
1. Screen SharingYou can use Remote Utilities to share your screen with your colleages or friends.
2. Unattended AccessRemote Utilities can access a computer even when no one’s being physically present at the remote end.
3. Two-factor AuthenticationRemote Utilities supports two-factor authentication (2FA).
4. Ad-freeRemote Utilities doesn't contain any form of external advertising.
5. PortableRemote Utilities can be used from a USB stick or similar with no prior installation.
6. Desktop SharingRemote Utilities enables you to share your screen with other people in the same office or working remotely.
RDP Functionality
Proxy support
Integrated File Sharing
Active Directory integration
Screen Sharing
Attended access
Unattended Access
Two-factor Authentication
Bypass Firewall
Ad-free
Top 3 alternatives
Radmin
Paid • Proprietary
Remote Desktop Tool
Windows
86 alternatives to Radmin
Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced...
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Radmin Features
1. Unattended AccessRadmin can access a computer even when no one’s being physically present at the remote end.
Unattended Access
Remote Support
Low Latency
VNC Support
Top 3 alternatives

osTicket Features

Top 3 alternatives

Chatwoot Features

Top 3 alternatives

Zendesk Features

Top 3 alternatives

ProProfs Knowledge Base Features

Top 3 alternatives

UseResponse Features

Top 3 alternatives

ProProfs Help Desk Features

Top 3 alternatives

Spiceworks Features

Top 3 alternatives

tawk.to Features

Top 3 alternatives

Freshdesk Features

Top 3 alternatives

Zammad Features

Top 3 alternatives

InvGate Service Desk Features

Top 3 alternatives

FreeScout Features

Top 3 alternatives

HelpCrunch Features

Top 3 alternatives

Remote Utilities Features

Top 3 alternatives

Radmin Features

Top 3 alternatives