Help Desk Platforms

Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet. The program is used by system administrators, home users and helpdesks for remotely managing PCs in their corporate or home network, or providing customer support.

Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced...

Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

The DameWare NT Utilities software is an enterprise systems management application containing an integrated collection of Windows Administration Utilities incorporated within a centralized interface for remote management of Windows Servers and Workstations.