Help Desk Software - AlternativeTo.net

Help Desk Software

When customers need support for a product, their first instinct may very well be to go to your site or service’s support section. Make sure that it’s easy and intuitive to use by installing proven help desk software. Software such as HelpCrunch for live chat-based support and Freshdesk for omnichannel customer support services can help make the difference in your market penetration and efficacy.

Platforms

  • Online
  • Windows
  • Linux
  • iPhone
  • Mac
  • Android
  • Self-Hosted
  • iPad
  • Android Tablet
  • Chrome OS
  • Software as a Service (SaaS)
  • Windows Phone
  • PHP
  • Windows Mobile
  • Google Chrome
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Features

  • Customer support
  • Live Chat
  • Knowledge base
  • Helpdesk ticketing
  • Customer Feedback
  • CRM
  • Software as a Service
  • Task Management
  • Web-Based
  • Chat
  • Knowledge Management
  • Customizable
  • Inventory management
  • Open source software
  • IT Asset Management
  • Incident management
  • Slack integration
  • Integrated Chat
  • SLA
  • Team Collaboration
  • Multiple languages
  • Email integration
  • Facebook integration
  • Forums
  • Email tracking
  • Email automation
  • Network Monitoring
  • Workflow
  • Workflow Automation
  • Remote desktop
...

License

  • Free
  • Open Source
  • Paid

HelpCrunch

Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

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UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.Main Products Include:

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Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook...

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SupportBee

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

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Tiki Wiki CMS Groupware

Tiki Wiki CMS Groupware is a full-featured, web-based, multilingual (40+ languages), tightly integrated, all-in-one Wiki+CMS+Groupware, Free Source Software (GNU/LGPL), using PHP...

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tawk.to

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

No screenshots yet
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ERPNext

ERPNext is a cost-effective ERP solution to run your business using on-demand, software-as-a-service platform offered by a Mumbai based company called Frappé Technologies Pvt...

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UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes.

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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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osTicket

osTicket is a widely-used open source support ticket system.

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Intercom

Customer messaging apps for sales, marketing, and support, connected on one platform.

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Atera

Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and Business Management.

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((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. .

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Freshservice

Freshservice is an online ITIL service desk with a fresh twist.

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Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface.

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JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

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Vtiger CRM

Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service. .

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Remote Utilities

Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet.

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Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

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TeamSupport.com

Our online help desk is so much more than “just another ticketing system.”

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Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

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Trakdesk

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

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User.com

Affordable communication system with live chat, in-app messages, mailing, marketing automation, CRM and user tracking.

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Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

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Aeroadmin

Aeroadmin - zero configuration and easy to use remote desktop software. Ready to use right after downloading.

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