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Help Desk Apps

When customers need support for a product, their first instinct may very well be to go to your site or service’s support section. Make sure that it’s easy and intuitive to use by installing proven help desk software. Software such as HelpCrunch for live chat-based support and Freshdesk for omnichannel customer support services can help make the difference in your market penetration and efficacy.

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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  1. tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page. In order to remove advertisements or apply your own branding, you have to subscribe to the paid subscription service for $15/month or $144/year.
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  2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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  3. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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  4. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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  5. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.
  6. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
  7. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
  8. Open source alternative to Intercom, Zendesk, Drift, Crisp, etc.
  9. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
  10. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :

    With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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  11. Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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  12. GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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  13. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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