Help Desk Platforms
When customers need support for a product, their first instinct may very well be to go to your site or service’s support section. Make sure that it’s easy and intuitive to use by installing proven help desk software. Software such as HelpCrunch for live chat-based support and Freshdesk for omnichannel customer support services can help make the difference in your market penetration and efficacy.
Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.
- Help Desk Platform
- Free • Open Source
- Self-Hosted
- Docker
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
- Help Desk Platform
- Freemium • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
+2Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.
- Help Desk Platform
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
+8Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.
- Network Monitor
- Free • Proprietary
- Windows
- Online
- Android
- Android Tablet
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
- Help Desk Platform
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
+3Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.
- Help Desk Platform
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
- Help Desk Platform
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Internet Explorer
- Google Chrome
- Safari
- Wordpress
Remote Utilities is a remote PC access program for connecting to a remote PC over LAN or via the Internet. The program is used by system administrators, home users and helpdesks for remotely managing PCs in their corporate or home network, or providing customer support.
- Remote Desktop Tool
- Freemium • Proprietary
- Windows
- Android
- iPhone
- Self-Hosted
+2Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced...
- Remote Desktop Tool
- Paid • Proprietary
- Windows
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
- Help Desk Platform
- Paid • Open Source
- Self-Hosted
- Software as a Service (SaaS)
+4Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.
- Help Desk Platform
- Free • Proprietary
- Windows
- Linux
- Online
+3UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
- Help Desk Platform
- Paid • Proprietary
- Online
- Self-Hosted
+5Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.
- Help Desk Platform
- Freemium • Proprietary
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- BigCommerce
- Shopify
- Drupal
- Joomla
- Wordpress
+3The DameWare NT Utilities software is an enterprise systems management application containing an integrated collection of Windows Administration Utilities incorporated within a centralized interface for remote management of Windows Servers and Workstations.
- Remote Desktop Tool
- Paid • Proprietary
- Windows
+7