Zendesk Chat Alternatives

Zendesk Chat is described as '(formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place' and is an app in the business & commerce category. There are more than 100 alternatives to Zendesk Chat for a variety of platforms, including Web-based, Android, iPhone, SaaS and Windows apps. The best Zendesk Chat alternative is tawk.to, which is free. Other great apps like Zendesk Chat are HelpCrunch, Userlike, LiveAgent and Lime Talk.

filter to find the best alternatives

Zendesk Chat alternatives are mainly Help Desk Platforms but may also be CRM Systems or Web Analytics Services.  Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk Chat.
  • FreemiumProprietary
  • ...

Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

More about Zendesk Chat
Zendesk Chat alternatives page was last updated May 11, 2022
  1. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    189 tawk.to alternatives

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    Properties

    1.  Ad-free
    2.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Dark Mode
    4.  Live Support Chat
    5.  Live chat for websites
    6.  Visitor tracking
    7.  Triggers
    8.  Chat history
    9.  Online chat
    10.  Customer service
    11.  Helpdesk Ticketing
    tawk.to iconZendesk Chat Icon

    tawk.to VS Zendesk Chat

    Is tawk.to a good alternative to Zendesk Chat?
     
    Comments about tawk.to as an Alternative to Zendesk Chat
     
    Guest

    It's free and works. It could have some more display customizable options.

    Positive commentApr 24, 2016
    1
    Guest

    Using this from like 30 days, They have a really good support team, And the Android App gets the job done.

    Positive commentSep 14, 2016
    1
    Zendesk Chat Icon
    tawk.to icon
    • Almost everyone thinks tawk.to is a great Zendesk Chat alternative.

    • tawk.to is the most popular Web-based, Windows, Android & Mac alternative to Zendesk Chat.

    • tawk.to is the most popular free alternative to Zendesk Chat.

    • tawk.to is Freemium and ProprietaryZendesk Chat is also Freemium and Proprietary
    • tawk.to is LightweightZendesk Chat is not according to our users
  2. HelpCrunch icon
     170 likes

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    67 HelpCrunch alternatives
    Chat Widget

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5.  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent
    HelpCrunch iconZendesk Chat Icon

    HelpCrunch VS Zendesk Chat

    Is HelpCrunch a good alternative to Zendesk Chat?
     
    • Almost everyone thinks HelpCrunch is a great Zendesk Chat alternative.

    • HelpCrunch is the most popular SaaS alternative to Zendesk Chat.

    • HelpCrunch is the most popular commercial alternative to Zendesk Chat.

    • HelpCrunch is Paid and ProprietaryZendesk Chat is Freemium and Proprietary
  3. Userlike icon
     81 likes

    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    134 Userlike alternatives
    Website Messenger

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Userlike Features

    1.  Real time collaboration
    2.  Chat Bot
    3.  Real-time analytics
    4.  Live Support Chat
    5.  Support for Multiple Users
    6.  Whatsapp integration
    7.  Live Broadcasting
    8.  SMS Messaging
    9.  Customer service
    Userlike iconZendesk Chat Icon

    Userlike VS Zendesk Chat

    Is Userlike a good alternative to Zendesk Chat?
     
    Comments about Userlike as an Alternative to Zendesk Chat
     
    Pascal van Opzeeland

    easier to use, nicer design

    Positive commentMay 10, 2016
    0
    Guest

    much easier to implement, configure and use

    Positive commentJul 26, 2016
    0
    ehorn

    Yes, Userlike is a very good alternative!

    Positive commentJun 16, 2016
    0
    Zendesk Chat Icon
    Userlike icon
    • Almost everyone thinks Userlike is a great Zendesk Chat alternative.

    • Userlike is Freemium and ProprietaryZendesk Chat is also Freemium and Proprietary
  4. LiveAgent icon
     56 likes

    LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.

    209 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconZendesk Chat Icon

    LiveAgent VS Zendesk Chat

    Is LiveAgent a good alternative to Zendesk Chat?
     
    • Almost everyone thinks LiveAgent is a great Zendesk Chat alternative.

    • LiveAgent is the most popular iPad & Android Tablet alternative to Zendesk Chat.

    • LiveAgent is Paid and ProprietaryZendesk Chat is Freemium and Proprietary
  5. Lime Talk icon
     58 likes

    Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors and increase your sales and provide better customer support.

    100 Lime Talk alternatives
    Lime Talk screenshot 1

    License model

    Application type

    Platforms

    • Online

    Lime Talk Features

    1.  Live chat for websites
    2.  Online chat
    3.  Chat widget
    4.  Live Support Chat
    Lime Talk iconZendesk Chat Icon

    Lime Talk VS Zendesk Chat

    Is Lime Talk a good alternative to Zendesk Chat?
     
    Comments about Lime Talk as an Alternative to Zendesk Chat
     
       
    robinbarrymore

    Lime Talk is similar app but Lime Talk interface is better.

    Top positive commentOct 5, 2016
    0
    janebesta

    Great app. We are using that on our web for several years.

    Positive commentOct 18, 2016
    0
    franciscomendez

    Perfect easy-to-use online chat.

    Positive commentOct 12, 2016
    0
    Show more comments
    3 of 5 comments
    Zendesk Chat Icon
    Lime Talk icon
    • Almost everyone thinks Lime Talk is a great Zendesk Chat alternative.

    • Lime Talk is Paid and ProprietaryZendesk Chat is Freemium and Proprietary
  6. Chatwoot icon
     22 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    208 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3.  Facebook Messenger integration
    4.  Whatsapp integration
    5.  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconZendesk Chat Icon

    Chatwoot VS Zendesk Chat

    Is Chatwoot a good alternative to Zendesk Chat?
     
    • Chatwoot is the most popular Self-Hosted alternative to Zendesk Chat.

    • Chatwoot is the most popular Open Source alternative to Zendesk Chat.

    • Chatwoot is Freemium and Open SourceZendesk Chat is Freemium and Proprietary
  7. ProProfs Chat icon
     43 likes

    ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...

    98 ProProfs Chat alternatives
    ProProfs Chat screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Windows Phone
    • iPad

    ProProfs Chat Features

    1.  Proactive chat
    2.  Canned responses
    3.  Visitor tracking
    4.  Real-time visitor monitoring
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Statistics and Reports
    8.  Integration with CRMs
    ProProfs Chat iconZendesk Chat Icon

    ProProfs Chat VS Zendesk Chat

    Is ProProfs Chat a good alternative to Zendesk Chat?
     
  8. Intercom icon
     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    261 Intercom alternatives
    Intercom screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding
    Intercom iconZendesk Chat Icon

    Intercom VS Zendesk Chat

    Is Intercom a good alternative to Zendesk Chat?
     
  9. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    213 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Ad-free
    2.  Lightweight

    Features

    1.  Custom widgets
    2.  Canned responses
    3.  Email automation
    4.  Chat Bot
    5.  Marketing Automation
    6.  Auto Responder
    7.  Customer Segmentation
    8.  Real time collaboration
    9.  Multiple Account support
    10.  End-to-End Encryption
    11.  Two-factor Authentication
    12.  Website Monitoring
    13.  Dark Mode
    14.  No Coding Required
    15.  Knowledge base
    16.  Web-Based
    17.  Integration with CRMs
    18.  Live Support Chat
    LiveChat iconZendesk Chat Icon

    LiveChat VS Zendesk Chat

    Is LiveChat a good alternative to Zendesk Chat?
     
9 of 176 Zendesk Chat alternatives