HelpCrunch AlternativesCustomer Support Tools & Help Desk Apps like HelpCrunch

HelpCrunch is described as 'Live chat software for small businesses and startups' and is a very popular customer support tool in the business & commerce category. There are more than 25 alternatives to HelpCrunch for a variety of platforms, including Web-based, iPhone, Android, iPad and Windows apps. The best HelpCrunch alternative is osTicket, which is both free and Open Source. Other great apps like HelpCrunch are Freshdesk, Zendesk, Chatwoot and tawk.to.

HelpCrunch alternatives are mainly Help Desk Platforms but may also be CRM Systems or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of HelpCrunch.

HelpCrunch

169

Paid • Proprietary
Customer Support Tool

Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing...

More about HelpCrunch

HelpCrunch alternatives page was last updated

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to HelpCrunch.
- - osTicket is the most popular Open Source & free alternative to HelpCrunch.
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to HelpCrunch.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to HelpCrunch.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
Chatwoot
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
202 Chatwoot alternatives
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
- - Chatwoot is the most popular SaaS alternative to HelpCrunch.
Suggest and vote on features
Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
tawk.to
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
171 tawk.to alternatives
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
Suggest and vote on features
tawk.to Features
Triggers
Helpdesk ticketing
Chat history
Customer service
Online chat
Live Support Chat
Live chat for websites
Visitor tracking
Add a screenshot
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
194 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
ProProfs Chat
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Mac
Windows
Linux
Android
iPhone
Windows Phone
iPad
96 ProProfs Chat alternatives
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...
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ProProfs Chat Features
Proactive chat
Canned responses
Visitor tracking
Real-time visitor monitoring
Statistics and Reports
Integration with CRMs
Live Support Chat
Live chat for websites
Userlike
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Online
Software as a Service (SaaS)
132 Userlike alternatives
Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
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Userlike Features
1. Real time collaborationMultiple users can work together in Userlike simultaneously.
Chat Bot
Real-time analytics
Support for Multiple Users
Whatsapp integration
Live Broadcasting
SMS Messaging
Customer service
Comments about Userlike as a Alternative to HelpCrunch
Almost everyone thinks Userlike is a great HelpCrunch alternative.
Guest
Userlike is a very great, easy to use tool for communication with our customers.
Top positive comment •
2

Guest
Userlike is developed in Germany and works perfectly with the guidelines of the GDRP
Top positive comment •
2

Viragh
Userlike is a very good tool with great usability!
Positive comment •
0

petercruz
Great service for our business
Positive comment •
0

Guest
Easy to use, very excellent
Positive comment •
0
Front
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Team Collaboration Tool
Email Client
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
101 Front alternatives
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
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Front Features
1. LightweightFront consumes less device resources compared to similar apps.
2. Real time collaborationMultiple users can work together in Front simultaneously.
Shared inbox
Comment section
Customer service
Email tracking