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HelpCrunch

Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses. Created by HelpCrunch

Commercial
Web
Android
iPhone
Software as a Service (SaaS)

HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses.

It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation.

Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships. More Info »

All communication is synced across multiple platforms and channels - mobile, web, chat, email, social media and third-party integrations through a single online account letting you connect with customers everywhere and easily manage interaction.

HelpCrunch lets businesses engage with customers on web or inside mobile app to provide support, collect feedback and run targeted marketing campaigns in a personalized way.

HelpCrunch integrates with Wordpress, Magento, Magento 2, GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics and Slack. New integrations are added weekly.

Links to official HelpCrunch sites

Official Website Facebook Twitter

Pricing Information

Subscription

Features

Automatic messages Chat CRM Customizable Email automation Email marketing automation Email tracking Helpdesk ticketing Integrated Chat Live Chat Modern live chat Pricing per agent Slack integration Add a feature

Categories

Business & Commerce Online Services Social & Communications

Tags

automated-marketing business-messenger crm-software email-campaign email-management email-marketing email-notifier help-chat helpdesk in-app-ads in-app-advertising in-app-messaging in-app-support live-chat-for-website live-chat-support-software live-help live-support livechat-software livehelp messenger-app online-crm online-service saas-crm saas-for-business support-chat-software support-software support-ticket-system web-messenger

HelpCrunch was added by RemovedUser in Sep 2015 and the latest update was made in Aug 2019. The list of alternatives was updated Jul 2020. It's possible to update the information on HelpCrunch or report it as discontinued, duplicated or spam.

HelpCrunch Free Live Chat

HelpCrunch Review: A Multi-Channel Communication Center for Your Online Business

Chat Auto Message to Engage with your visitors/users

Chat Button Settings

Just a fun art from our designer :)

Agent Chat vs Client Chat. How it looks from both sides.

Chat Widget can be fully customized according to you website style.

Chat Localization. We provide default translations to English, Spanish, Portuguese, Russian, French, Italian, Polish, German.

Smileys and Emojis to bring life to your customer communication.

Transfer any file via HelpCrunch chat to your customers. Of course they can do the same ;)

Online indication to start the chat proactively with those who are online now on your site or logged in to your product.

Real-time customer data. You can forward your own user attributes via our API, if necessary.

Saved responses to help you answer fast and efficient.

Pre-chat/Offline forms to collect data from your customers before the chat starts or if you're offline.

Tags. Add one more layer of visual data to help you organize customer conversations. Use tags to prioritize customer queries and mark conversations that need special attention.

Stay on top of customer communication when offline or away from your desk! We’ll notify your team via email when a new message stays unanswered for over a few minutes. And with slack, sound and visual browser notifications you can be sure no chat or new message goes unnoticed. Easily set up notifications you want to receive.

Typing Insight. Keep people in chat by letting them see when you're typing. You can disable this option if necessary. Understand if a customer is still with you by seeing his/her typing indication.

TURN YOUR WEB VISITORS INTO REGISTERED USERS
Live chat on the web to initiate the first contact with your business prospects, inspire them to become your active users, and highlight the true value of your product.

ALL-IN-ONE TOOLSET FOR EFFICIENT CUSTOMER SERVICE
- Live Chat 2.0
- In-app Messenger
- Auto Messages
- Email Automation
- Ticketing 2.0

MAXIMIZE REVENUE PER CUSTOMER
Set auto messages to up-sell and cross-sell intelligently with personalized, custom-tailored offers sent as in-app message or by email. Stay personal and deliver the right message at the right time to increase customer engagement and improve conversion rate.

OFFLINE MODE & OFFLINE GREETING
With offline mode you can change all chat widget texts when your team is away and customize an offline greeting that will be shown to all people right after they send you a message. You can also edit your pre-chat form to make it an after-hours form so that it still gathers inquiries from visitors, even if you go offline.

Just an example of how the chat with your customer may look like.

Send custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Whether your team is offline or away from a desk, we’ll notify all agents once a customer message stays unanswered or unresolved for over five minutes.

INSTANT EMAIL FOLLOW-UPS
Customer left your chat conversation before you replied? Shoot immediate email message right from your chat window. You even won't need to search for the customer's email address. All customer data is always right in front of you.

Often, you need to discuss customer issues with other agents or team members, share progress internally, or log your updates for future reference. HelpCrunch lets you add private notes to a chat that are only visible to registered agents within your organization.

DEEP INTEGRATION WITH YOUR PRODUCT
Integrate User Authentication Mode with your login system so that all your registered customers automatically appear in your HelpCrunch account. Send your own custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Shared Inbox. It’s easy to stay in context when you talk to customers in one shared inbox.

Our chat is very modern, people are all in messengers now and providing a good user experience during the chat is a must for today :)

STATUSES
Automatic and manual statuses allow you to better organize your workflow. You can easily distinguish between new conversations, resolved ones and those that need your attention.

HELP YOUR USERS BECOME PAYING CUSTOMERS
Respond to queries via in-app messenger, track custom data to understand user behavior and set auto messages to educate customers about your product. Understand individual customer needs to facilitate buying decisions at critical moments and encourage users to make a first purchase.

MORE APP INFO Official website

Reviews 21

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4.9 out of 5 with 21 ratings

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