ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps cen...
- Freemium • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
- Online
- Self-Hosted
- Software as a Service (SaaS)
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
ProProfs Knowledge Base Screenshots
ProProfs Knowledge Base Features
- Knowledge base
- Knowledge Management
- Knowledge Base structuring
- Employee Self service
- FAQ Automation
- Wiki documentation
- Document templates
- Self-Service Integration
- Document sharing
- Wiki
- Help Center
- Self-Serve Capability
- Customer service
- Online collaboration
- Document structure management
- Employee self-service portal
- Integrated Search
- Team Collaboration
- User Management
- Automated reporting system
- Reporting
- Apps with Google Analytics Integration
- Custom Online Documents
- Advance reporting
- Rich Text Editor
ProProfs Knowledge Base information
Comments and Reviews
Tags
- Documentation
- Customer Support
- Integration
- CRM
- Help Desk
Recent user activities on ProProfs Knowledge Base
elizaveta-karelina added ProProfs Knowledge Base as alternative(s) to Pulsedesk- added Automated reporting system as a feature to ProProfs Knowledge BaseGu
nicolestubbs8 liked ProProfs Knowledge Base
Using this software from Last year, It helps you with the ability to create online documentation, user guides, manuals, FAQs, help sites easily with an amazing interface.
The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.
ProProfs Knowledge Base is one of the most simple tools we have used so far. It works smoothly across devices and offers extensive customization options. Also, there are some beautiful templates to choose from.
I needed to create product manuals for our clients to let them resolve queries on their own. I tried ProProfs Knowledge Base and absolutely loved it. The tool comes with in-built templates and an excellent editor that helped us create well-organized product manuals for our clients.
Simple Interface and resourceful Information.
Best for Creating Software Documentation
The tool is very user-friendly. It doesn’t require expertise in a particular language, be it HTML or any other. So I didn’t find any issue while using it. My technical team used it to create software documentation and we are quite happy with its performance. A thumbs up to ProProfs Knowledge Base software.
It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.