ProProfs Knowledge Base icon
ProProfs Knowledge Base icon

ProProfs Knowledge Base

 30 likes

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

ProProfs Knowledge Base screenshot 1

License model

Platforms

  • Online
  • Self-Hosted
  • Software as a Service (SaaS)
4.5 / 5 Avg rating (11)
30likes
10comments
0news articles

Features

Suggest and vote on features
  1.  Knowledge base
  2.  Knowledge Management
  3.  Knowledge Base structuring
  4.  Employee Self service
  5.  FAQ Automation
  6.  Wiki documentation
  7.  Document templates
  8.  Self-Service Integration
  9.  Document Sharing
  10.  Wiki
  11.  Help Center
  12.  Self-Serve Capability
  13.  Customer service
  14.  Online collaboration
  15.  Document structure management
  16.  Employee self-service portal
  17.  Integrated Search
  18.  Team Collaboration
  19.  User Management
  20.  Automated reporting system
  21.  Reporting
  22. Google Analytics icon  Google Analytics Integration
  23.  Custom Online Documents
  24.  Advance reporting
  25.  Rich Text Editor

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ProProfs Knowledge Base information

  • Developed by

    Unknown
  • Licensing

    Proprietary and Commercial product.
  • Pricing

    Subscription ranging between $49 and $79 per month.
  • Rating

    Average rating of 4.5 (11 ratings)
  • Alternatives

    44 alternatives listed
  • Supported Languages

    • English

Our users have written 10 comments and reviews about ProProfs Knowledge Base, and it has gotten 30 likes

ProProfs Knowledge Base was added to AlternativeTo by ProProfs on Jan 10, 2014 and this page was last updated Aug 18, 2023. ProProfs Knowledge Base is sometimes referred to as ProProfs KnowledgeBase, HelpIQ.

Comments and Reviews

   
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Comment summary: ProProfs Knowledge Base is praised for its user-friendly interface, ease of use without requiring technical expertise, and functionality in creating FAQs, user guides, and manuals. Users appreciate features like revision history, collaboration tools with roles and permissions, and an array of templates. The software has helped reduce customer support costs and improve internal documentation processes. However, some users desire more features.
Top Positive Comment
Amit Yadav
May 22, 2020
3

Using this software from Last year, It helps you with the ability to create online documentation, user guides, manuals, FAQs, help sites easily with an amazing interface.

Guest
Oct 20, 2022
0

ProProfs Knowledge Base is one of the most simple tools we have used so far. It works smoothly across devices and offers extensive customization options. Also, there are some beautiful templates to choose from.

atiqsara289
Oct 11, 2022
0

I needed to create product manuals for our clients to let them resolve queries on their own. I tried ProProfs Knowledge Base and absolutely loved it. The tool comes with in-built templates and an excellent editor that helped us create well-organized product manuals for our clients.

amodnazirkar
Jul 31, 2020
1

Simple Interface and resourceful Information.

S. Chandra
Apr 17, 2020
1

Best for Creating Software Documentation

The tool is very user-friendly. It doesn’t require expertise in a particular language, be it HTML or any other. So I didn’t find any issue while using it. My technical team used it to create software documentation and we are quite happy with its performance. A thumbs up to ProProfs Knowledge Base software.

Isabella Canzini
Sep 10, 2018
2

It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.

Morris thomsan
Sep 6, 2018
3

The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.

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What is ProProfs Knowledge Base?

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.