ProProfs Knowledge Base
- Freemium • Proprietary
- Online
- Self-Hosted
- Software as a Service (SaaS)
...
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
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Features Vote on or suggest new features
- Knowledge base
- Knowledge Management
- Documentation
- Knowledge Base structuring
- Employee Self service
- FAQ Automation
- Self-Service Integration
- Document templates
- Wiki documentation
- Document sharing
- Wiki
- Customer service
- Integration
- Integrated Search
- Help Center
- Self-Serve Capability
- Document structure management
- Rich Text Editor
- User Management
- Apps with Google Analytics Integration
Comments and Reviews Post a comment / review all • positive • negative relevance • date
Categories
Business & Commerce • Office & Productivity • Remote Work & Education • Education & ReferenceLists containing ProProfs Knowledge Base
Tags
- Customer support
- Help Desk
ProProfs Knowledge Base
Summary and Relevance
Our users have written 9 comments and reviews about ProProfs Knowledge Base, and it has gotten 26 likes
- Proprietary and Freemium product.
- One time purchase (perpetual license)
- Average rating of 4.4
- 33 alternatives listed
Popular alternatives
View allProProfs Knowledge Base was added to AlternativeTo by ProProfs on Jan 10, 2014 and this page was last updated Dec 18, 2020. ProProfs Knowledge Base is sometimes referred to as ProProfs KnowledgeBase, HelpIQ.
Recent user activities on ProProfs Knowledge Base
- labiknow added ProProfs Knowledge Base as alternative(s) to LabiKnowabout 2 months ago
rowanameliyawilliams liked ProProfs Knowledge Base2 months ago- InstructionPad added ProProfs Knowledge Base as alternative(s) to InstructionPad4 months ago
Using this software from Last year, It helps you with the ability to create online documentation, user guides, manuals, FAQs, help sites easily with an amazing interface.
The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.
Simple Interface and resourceful Information.
Best for Creating Software Documentation
The tool is very user-friendly. It doesn’t require expertise in a particular language, be it HTML or any other. So I didn’t find any issue while using it. My technical team used it to create software documentation and we are quite happy with its performance. A thumbs up to ProProfs Knowledge Base software.
ProProfs Knowledge Base software is ideal for creating an online employee handbook that employees can access conveniently to find information. I used it for the same and I am impressed with the change it has brought in the way we induct new employees to our firm. Now our new employees simply need to go through the employee handbook to get information on their roles and responsibilities, work profile etc.
It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.
One of the best pro of ProProfs Knowledgebase is revision history so documentation is never lost. Easy to collaborate and create content with permission controls & review process. I use the tool for training and on-boarding new employees. It's a good tool for keeping documents in a central place and revision history is great for quick retrieval of content. Also collaboration is easy by setting up review processes with roles and permissions.