Usedesk AlternativesHelp Desk Platforms & CRM Systems like Usedesk

Usedesk is described as 'Helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Usedesk for a variety of platforms, including Web-based, iPhone, Android, iPad and Android Tablet apps. The best Usedesk alternative is HubSpot, which is free. Other great apps like Usedesk are FreeScout, Freshdesk, osTicket and Zendesk.

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Usedesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Usedesk.
Usedesk iconUsedesk
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Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

More about Usedesk
Usedesk alternatives page was last updated Oct 28, 2022
  1. HubSpot icon
     106 likes

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    65 HubSpot alternatives
    Homepage

    License model

    • FreemiumProprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    HubSpot Features

    1.  Email tracking
    2.  Sales funnel
    3.  Multi-Channel Marketing
    4.  Extensible by Plugins/Extensions
    5.  Multiple Account support
    6.  AI-Powered
    7.  Publishing
    8.  Rich media
    9.  Contextual sales
    HubSpot iconUsedesk Icon

    HubSpot VS Usedesk

    Is HubSpot a good alternative to Usedesk?
     
    • HubSpot is the most popular Web-based, Android, iPhone & iPad alternative to Usedesk.

    • HubSpot is the most popular free alternative to Usedesk.

    • HubSpot is Freemium and ProprietaryUsedesk is Paid and Proprietary
  2. FreeScout icon
     36 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    80 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconUsedesk Icon

    FreeScout VS Usedesk

    Is FreeScout a good alternative to Usedesk?
     
    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Usedesk.

    • FreeScout is the most popular Open Source alternative to Usedesk.

    • FreeScout is Freemium and Open SourceUsedesk is Paid and Proprietary
    • FreeScout is LightweightUsedesk is not according to our users
  3. Freshdesk icon
     123 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    45 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconUsedesk Icon

    Freshdesk VS Usedesk

    Is Freshdesk a good alternative to Usedesk?
     
  4. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    osTicket iconUsedesk Icon

    osTicket VS Usedesk

    Is osTicket a good alternative to Usedesk?
     
  5. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    249 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconUsedesk Icon

    Zendesk VS Usedesk

    Is Zendesk a good alternative to Usedesk?
     
    • Zendesk is the most popular commercial alternative to Usedesk.

    • Zendesk is Paid and ProprietaryUsedesk is also Paid and Proprietary
  6. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    195 tawk.to alternatives

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Dark Mode
    4.  Ad-free
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Visitor tracking
    8.  Triggers
    9.  Chat history
    10.  Online chat
    11.  Customer service
    12.  Helpdesk Ticketing
    tawk.to iconUsedesk Icon

    tawk.to VS Usedesk

    Is tawk.to a good alternative to Usedesk?
     
  7. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    195 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconUsedesk Icon

    UserVoice VS Usedesk

    Is UserVoice a good alternative to Usedesk?
     
    • UserVoice is the most popular SaaS alternative to Usedesk.

    • UserVoice is Paid and ProprietaryUsedesk is also Paid and Proprietary
  8. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    214 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3. Facebook Messenger icon  Facebook Messenger integration
    4. WhatsApp icon  Whatsapp integration
    5. Telegram icon  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconUsedesk Icon

    Chatwoot VS Usedesk

    Is Chatwoot a good alternative to Usedesk?
     
  9. GLPI icon
     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    53 GLPI alternatives
    GLPI screenshot 1

    License model

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base
    GLPI iconUsedesk Icon

    GLPI VS Usedesk

    Is GLPI a good alternative to Usedesk?
     
  10. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconUsedesk Icon

    UseResponse VS Usedesk

    Is UseResponse a good alternative to Usedesk?
     
  11. Front icon
     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    108 Front alternatives
    Front screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant
    Front iconUsedesk Icon

    Front VS Usedesk

    Is Front a good alternative to Usedesk?
     
  12. ProProfs Knowledge Base icon
     30 likes

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    44 ProProfs Knowledge Base alternatives
    ProProfs Knowledge Base screenshot 1

    License model

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability
    ProProfs Knowledge Base iconUsedesk Icon

    ProProfs Knowledge Base VS Usedesk

    Is this a good alternative to Usedesk?
     
12 of 348 Usedesk alternatives