Verax Service Desk

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk helps to:

*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

*Shorten incident resolution time based on experience-based information stored in the knowledgebase.

*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

*Monitor and report SLA (Service Level Agreements) compliance.

*Integrate service and support processes across multiple departments.