40 Like osTicket Good alternative? YES NO osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use... Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted PHP Customer Chat Add a feature
84 Like Freshdesk Good alternative? YES NO Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Commercial Mac Windows Linux Web Android iPhone Chrome OS Android Tablet ... iPad Google Apps No features added Add a feature
32 Like OTRS Business Solution™ Alternative? YES NO The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio. Free Open Source Mac Linux Web Self-Hosted Perl No features added Add a feature
47 Like Zendesk Good alternative? YES NO Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Add a feature
14 Like OTRS ITSM Good alternative? YES NO OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident... Free Open Source Windows Linux Web First person view Add a feature
43 Like InvGate Service Desk Good alternative? YES NO InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Web No features added Add a feature
34 Like Freshservice Good alternative? YES NO Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and... Freemium Web Android iPhone Android Tablet iPad Incident management IT Asset Management Add a feature
9 Like Helpy.io Good alternative? YES NO A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums. Commercial Mac Windows Linux Web iPhone iPad Self-Hosted Support for Bootstrap Knowledge base Multiple languages Add a feature
9 Like Vivantio Good alternative? YES NO The most flexible, reliable, trusted IT service management software on the market. Commercial Web Self-Hosted No features added Add a feature
26 Like Zent.IO Good alternative? YES NO Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The... Commercial Web Call recording Customer Chat Knowledge base Real time collaboration Add a feature
19 Like Web Help Desk Good alternative? YES NO The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support... Commercial Mac Windows Linux Web iPhone Chrome Safari IT Asset Management Knowledge base Add a feature
5 Like iTop Good alternative? YES NO iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best... Free Open Source Self-Hosted Incident management Add a feature
2 Like OpenSupports Good alternative? YES NO OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a... Free Open Source Self-Hosted No features added Add a feature
2 Like Inforobo Good alternative? YES NO Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live... Commercial Web Chat Bot Knowledge base Natural Language Processing Text to Speech Add a feature
3 Like LanDesk Service Management Alternative? YES NO LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience... Commercial Web IT Asset Management Add a feature
