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    OpenSupports Alternatives

    OpenSupports is described as 'open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to OpenSupports for a variety of platforms, including Online / Web-based, Android, iPhone, Linux and Windows. The best alternative is osTicket, which is both free and Open Source. Other great apps like OpenSupports are Freshdesk, ProProfs Help Desk, Zammad and Zendesk.

    OpenSupports is mainly a Help Desk App but alternatives to it may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of OpenSupports.
    This page was last updated Mar 20, 2022
    • FreeOpen Source
    • Self-Hosted
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    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that...
    Learn more about OpenSupports

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      More
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.


    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    3. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
    4. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.


    5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      More
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
    6. Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
    7. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
      • FreeProprietary
      • Windows
      • Linux
      • Online
      More
      Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.
    Showing 10 of 58 alternatives