Atera

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises.
Also the updates and so on that are programable gives u a lot of room for real business.
We are very happy with Atera.

Pro
Easy interface
Quick overview
Realy good support
Not to expensive

Con
non, except maybe the language, but which it-person doesn't know English

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies.
Pros:
Pricing is per tech, not per seat
Cloud based
Great UI
Prompt updates
Cons:
Remote connector can be finicky sometimes
I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera

Pro:

• Easy to install light weight Agent
• Quick Remote Support Tool
• Easy per Technician Pricing Structure with Unlimited Device Management
• Integrated Cloud Backup and Email Threat/Spam Protection
• Modern, Clean Cloud based User Interface and Dashboard
• Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing
• Ticketing System has time tracking built it.
• Audible Alerts on Device Failure
• Help Desk agent allows clients to submit tickets with key-combination (Screen shots are attached to the ticket)

Con:

• Lacks the advanced Remote Command Prompt other solutions provide.
• No Apple Mac Agent (Mac clients are monitored via SNMP)
• Mobile portal lacks some of the features of the full site.
• No Integrated AV (But has support to monitor third party AV)
• No Dedicated Mobile App (Though they focus heavily on their Mobile Portal)
• Would like more options to customization the branding

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros:

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons:

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back...