EcholoN
EcholoN is a modular Enterprise Application Framework for managing and automating IT, service and business processes across the enterprise.
Cost / License
- Pay once or Subscription
- Proprietary
Application types
EUPlatforms
- Online
- Software as a Service (SaaS)
- Self-Hosted
Features
- Helpdesk Ticketing
- IT Asset Management
- Integration with CRMs
- No Coding Required
- Support for MarkDown
Sync with Google Calendar- Extensible by Plugins/Extensions
- Task Time Tracking
- Kanban Board
- WYSIWYG Support
- Reminders
- Dark Mode
- Customer Segmentation
- Auto Responder
- Support for scripting
- Works Offline
- Import CSV Data
- Inventory Management
- Customer service
- Workflow Automation
- Business process automation
What is EcholoN?
EcholoN is a modular Enterprise Application Framework for designing, automating and managing digital business processes across IT and non-IT departments.
The platform combines Enterprise Service Management (ESM), IT Service Management (ITSM), Help Desk and Service Desk, workflow and process automation, CMDB and IT Asset Management, customer service, Field Service Management and other business applications on a common data and process platform.
Organizations can use predefined processes and templates or design their own applications, forms, workflows, roles and documentation structures without programming. Individual configurations remain maintainable and upgradeable.
EcholoN supports structured documentation, process automation and cross-departmental workflows while integrating with existing enterprise systems and data sources.
The platform can be operated as SaaS/Cloud, On-Premises, Managed Service or in hybrid environments and provides Web, Windows and mobile access.
EcholoN is developed in Germany by mIT solutions GmbH.
EcholoN Videos
EcholoN information
Developed by
mIT solutions GmbH Licensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) ranging between $5000 and $99999.Rating
Average rating of 5Alternatives
10 alternatives listedSupported Languages
- English
- German
- French
- Spanish
- Italian
Comments and Reviews
This is the best ITSm solution I have ever used
Ich habe vor kurzem begonnen, EcholoN für meine geschäftlichen Anforderungen zu verwenden, und ich bin mit den Ergebnissen sehr zufrieden. Es ist sehr einfach zu bedienen und sehr flexibel, sodass ich problemlos komplexe Prozesse erstellen kann. Das leistungsstarke Design macht es einfach, automatisierte Workflows zu erstellen, und die Software wird ständig aktualisiert, um sicherzustellen, dass sie immer auf dem neuesten Stand ist. Ich kann EcholoN jedem wärmstens empfehlen, der eine zuverlässige, effiziente und benutzerfreundliche Lösung für das Service Management und zur Prozessautomatisierung benötigt.
Because EcholoN offers so many functions that are still unused by us, it is a pleasure to learn something new almost every day. So far, I have had consistently good experiences with EcholoN and especially with the team and the support of mIT. EcholoN is a good tool for getting to the heart of the service.
We continue to expand EcholoN as a central service management solution for the entire group (customer service, IT service management, etc.).
We chose EcholoN because we found a professional and easy-to-use tool. The integration with products like PRTG and TFS was also very helpful. The price/performance ratio for medium-sized companies like us is simply TOP :-). The biggest advantage is the good customising possibilities which help us to map and update our processes.
The change from the Windows Client to the Web Client is now complete. It took a little longer, but we now have a Web Client that leaves - almost - nothing to be desired.
The complete service tasks in a software company are handled by us with EcholoN. This includes: Support requests from customers, sales processes, handling of our customer projects, the processes from employee administration (ON- and Off-Boarding, changes, ...), administration of all configuration elements (hardware, software, vehicles, contracts, ...) in the company.
EcholoN is reliable and an indispensable tool for us in our daily work. We get all the information we need quickly and easily. Everyone has their tasks under control. Our colleagues also enjoy working with the system.