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StrataDesk icon

StrataDesk

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Service desk for MSPs & agencies. Per-client-space pricing (agents free), a dedicated PostgreSQL database per client, white-label portals, Docker self-hosting.

Kanban ticket board with live SLA countdowns — on track vs overdue at a glance.

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
Tickets with status, priority, and SLA tracking — every client, one screen.
Real-time dashboard: open tickets, trends, and priority distribution.
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Each client gets their own space — a dedicated database, not a row filter.
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StrataDesk information

  • Developed by

    RO flagMicrolab Digital

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $63 and $199 per month + free version with limited functionality.

  • Alternatives

    5 alternatives listed

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  • Supported Languages

    • English
    • Romanian
StrataDesk was added to AlternativeTo by emanuelbadaceanu on and this page was last updated .

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What is StrataDesk?

StrataDesk is a service management platform for MSPs, agencies, and IT teams that support multiple client companies. Instead of per-agent pricing and one shared database, StrataDesk gives every client their own space: a dedicated PostgreSQL database, per-client backups, a branded self-service portal, and its own SLAs and asset registry.

Built by an MSP for its own daily work: ticketing with SLA policies, custom asset types, time tracking, recurring plans with per-asset ticket generation and signed webhook callbacks, and a Trello import wizard that migrates boards — cards, checklists, attachments — in minutes.

Pricing is per client space with unlimited team members on paid plans. Free tier included. Deploy on our EU cloud (Romania/Germany) or self-host with Docker.