DeskPRO Alternatives

    DeskPRO is described as 'is the modern helpdesk platform' and is an app in the Business & Commerce category. There are more than 50 alternatives to DeskPRO for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like DeskPRO are Freshdesk (Freemium), Spiceworks (Free), ProProfs Help Desk (Paid) and HelpCrunch (Paid).

    This page was last updated Oct 25, 2021

    1. osTicket

      • Free • Open Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
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      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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    2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    4. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
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    5. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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    6. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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    8. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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    9. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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    10. InvGate Service Desk

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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    11. Zendesk

      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
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      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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    12. Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
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    Showing 10 of 74 alternatives