Deskpro AlternativesHelp Desk Platforms & CRM Systems like Deskpro

Deskpro is described as 'Creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Deskpro for a variety of platforms, including Web-based, iPhone, Android, Windows and Mac apps. The best Deskpro alternative is Freshdesk, which is free. Other great apps like Deskpro are Spiceworks, osTicket, Zendesk and HelpCrunch.

Deskpro iconDeskpro
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Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the...

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Deskpro alternatives page was last updated Jul 18, 2024
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Alternatives
  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    49 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Deskpro

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Deskpro.

    • Freshdesk is the most popular free alternative to Deskpro.

    • Freshdesk is Freemium and ProprietaryDeskpro is Paid and Proprietary
  2. Spiceworks icon

    Spiceworks

     83 likes
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    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    133 Spiceworks alternatives

    License model

    • Free • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    Spiceworks screenshot 1

    Spiceworks Features

    1.  Knowledge base
    2.  Hardware Monitoring
    3.  Helpdesk Ticketing
    4.  IT Asset Management
    5.  Product Reviews
    6.  Network Mapping

    Spiceworks VS Deskpro

     
  4. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Deskpro

     

    • osTicket is the most popular Self-Hosted alternative to Deskpro.

    • osTicket is the most popular Open Source alternative to Deskpro.

    • osTicket is Free and Open SourceDeskpro is Paid and Proprietary
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. Zendesk icon

    Zendesk

     66 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    253 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Deskpro

     

    • Zendesk is the most popular commercial alternative to Deskpro.

    • Zendesk is Paid and ProprietaryDeskpro is also Paid and Proprietary
  7. HelpCrunch icon

    HelpCrunch

     170 likes
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    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    76 HelpCrunch alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Deskpro

     

    • HelpCrunch is the most popular SaaS alternative to Deskpro.

    • HelpCrunch is Paid and ProprietaryDeskpro is also Paid and Proprietary
  8. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    125 Help Scout alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Deskpro

     
  10. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    137 Deskero alternatives

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Deskpro

     
  11. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    98 Solarwinds Web Help Desk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management

    Solarwinds Web Help Desk VS Deskpro

     
  12. Peppermint Ticket Management icon

    Peppermint Ticket Management

     1 like
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    An open source ticket management & help desk solution. A freshdesk alternative.

    50 Peppermint Ticket Management alternatives

    License model

    • Free • Open Source

    Application type

    Platforms

    • Docker
    • Self-Hosted
    Peppermint Ticket Management screenshot 1

    Peppermint Ticket Management VS Deskpro

     
  13. HelpDesk 3 icon

    HelpDesk 3

     3 likes
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    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    102 HelpDesk 3 alternatives

    License model

    Application type

    Country of Origin

    • CH flagSwitzerland

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing

    HelpDesk 3 VS Deskpro

     
  14. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    100 Supportbench alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Software as a Service (SaaS)
    Communication Hub

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service

    Supportbench VS Deskpro

     
  15. UserEcho icon

    UserEcho

     59 likes
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    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    170 UserEcho alternatives

    License model

    Application types

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Main page

    Properties

    1.  Customizable

    Features

    1. Salesforce icon  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat

    UserEcho VS Deskpro

     
12 of 73 Deskpro alternatives