Supportbench is your next level in customer support.
It empowers you to deliver on what you promise to your customers. Whether people are reaching out to you by email, twitter, or any other channel; Supportbench automatically organizes your work by the customers SLA, taking out the guess work on who to support next, and all from one simple dashboard.
It enables you to collect, organize, and distribute share the knowledge you've gathered into a powerful knowledge base.
Supportbench gives your customers the tools to talk to each other by creating a vibrant community. Let’s you Search instantly on everything you have done, no-more hunting, for you know - 'that case'... More Info »
Supportbench takes all of what's happening and what has already happened, and gives you useful analytics; allowing you to make the right business decisions, when you need to.
It's super flexible, enough to match your own business needs and not be forced into someone else’s vision.