Supportbench AlternativesHelp Desk Platforms and other similar apps like Supportbench

Supportbench is described as 'Helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Supportbench, not only websites but also apps for a variety of platforms, including iPhone, Android, iPad and SaaS apps. The best Supportbench alternative is osTicket, which is both free and Open Source. Other great sites and apps similar to Supportbench are Freshdesk, Zendesk, UseResponse and ProProfs Help Desk.

Supportbench alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Supportbench.

Supportbench

Paid • Proprietary
Help Desk Platform

Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support...

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osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Supportbench.
- - osTicket is the most popular Open Source & free alternative to Supportbench.
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Customer Feedback Manager
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to Supportbench.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Supportbench.
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Zendesk Features
Knowledge base
Email integration
On Demand
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Customer Feedback Manager
Online
Self-Hosted
194 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk Ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk Ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Front
Is this is a good alternative?
Yes
No
Paid • Proprietary
Team Collaboration Tool
Email Client
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
101 Front alternatives
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
- - Front is the most popular SaaS alternative to Supportbench.
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Front Features
1. LightweightFront consumes less device resources compared to similar apps.
2. Real time collaborationMultiple users can work together in Front simultaneously.
Shared inbox
Comment section
Customer service
Email tracking
UserReport
Is this is a good alternative?
Yes
No
Free • Proprietary
Survey Creator
Customer Feedback Manager
Online
191 UserReport alternatives
UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.
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UserReport Features
1. CrowdsourcedUserReport uses suggestions, information, etc., from a large group of people to improve the quality of the content.
Heatmap
Email deliverability
Apps with Google Analytics Integration
Multiple languages
Help Scout
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Customer Feedback Manager
CRM System
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
116 Help Scout alternatives
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
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Help Scout Features
Ticketing
Customer service
Knowledge base
Crust Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
63 Crust Service Cloud alternatives
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
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Crust Service Cloud Features
Dashboard
Bug reporting
Role Management
Notifications
Team Messaging
Drag and Drop
Customizable
Performance overview
Charts
Business Dashboards
Discontinued
The link doesn't work any more, it redirects to a website called planetcrust.com, and they use Corteza, which is another system, all repos on GitHub are archived.
JitBit Helpdesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Windows
Online
Android
Android Tablet
iPad
109 JitBit Helpdesk alternatives
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
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JitBit Helpdesk Features
Text chat
IT Asset Management
Helpdesk Ticketing
Knowledge base
Ticketing
All Our Ideas
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Feedback Manager
Online
50 All Our Ideas alternatives
All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...
All Our Ideas has no features, suggest some!
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LiveAgent
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
CRM System
Online
Android
iPhone
Android Tablet
iPad
PHP
196 LiveAgent alternatives
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...
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LiveAgent Features
1. GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
2. VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Beat maker
Knowledge base
Call recording
Customer service
Helpdesk Ticketing
Ticketing
Live Support Chat
Integrated Chat