Supportbench AlternativesHelp Desk Platforms and other similar apps like Supportbench

Supportbench is described as 'A G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations, it's where CS teams go to scale' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Supportbench for a variety of platforms, including Web-based, iPhone, Android, iPad and Android Tablet apps. The best Supportbench alternative is osTicket, which is both free and Open Source. Other great apps like Supportbench are Zendesk, Freshdesk, UseResponse and Front.

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Supportbench alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Supportbench.

Supportbench

Help Desk Platform
Paid • Proprietary

Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations, it's where CS teams go to scale.

More about Supportbench

Supportbench alternatives page was last updated May 27, 2024

osTicket
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
104 osTicket alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- Task Management Tool
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Show all NaN osTicket features ▾
+3
osTicket VS Supportbench
Is osTicket a good alternative to Supportbench?
- osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Supportbench.
- osTicket is the most popular Open Source & free alternative to Supportbench.
- osTicket is Free and Open SourceSupportbench is Paid and Proprietary

Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
241 Zendesk alternatives
+1
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zendesk Features
Real time collaboration
Knowledge base
Email integration
On Demand
Show all NaN Zendesk features ▾
Zendesk VS Supportbench
Is Zendesk a good alternative to Supportbench?
- Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Supportbench.
- Zendesk is the most popular commercial alternative to Supportbench.
- Zendesk is Paid and ProprietarySupportbench is also Paid and Proprietary

Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
228 Freshdesk alternatives
License model
- Freemium • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
+1
Freshdesk Features
1. Ad-free
2. Pricing per agent
3. Ads monitoring
4. Customer service
5. Automatic customer engagement
Show all NaN Freshdesk features ▾
Freshdesk VS Supportbench
Is Freshdesk a good alternative to Supportbench?
- Freshdesk is the most popular Mac alternative to Supportbench.
- Freshdesk is Freemium and ProprietarySupportbench is Paid and Proprietary

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Capacity
Capacity is an AI-powered automation platform that connects an organization's tech stack. It answers queries, automates repetitive support tasks, and solves business challenges. Its Concierge chatbot uses a Knowledge Base to ...

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UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
197 UseResponse alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Online
- Self-Hosted
+5
UseResponse Features
1. Helpdesk Ticketing
2. Kanban Board
3. Customizable
4. Product Roadmap Management
5. Chatbot Builder
6. Idea management
7. Task assignments
8. Kanban Chart
9. Knowledge base
Show all NaN UseResponse features ▾
UseResponse VS Supportbench
Is UseResponse a good alternative to Supportbench?

Front
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
104 Front alternatives
License model
- Paid • Proprietary
Application types
- Team Collaboration Tool
- Email Client
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Front Features
1. Lightweight
2. Real time collaboration
3. Shared inbox
4. Comment section
5. Customer service
6. Email tracking
Show all NaN Front features ▾
Front VS Supportbench
Is Front a good alternative to Supportbench?
- Front is the most popular SaaS alternative to Supportbench.
- Front is Paid and ProprietarySupportbench is also Paid and Proprietary
- Front is LightweightSupportbench is not according to our users

LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.
201 LiveAgent alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
+3
LiveAgent Features
1. VoiP Calls
2. Gamification
3. Beat maker
4. Knowledge base
5. Call recording
6. Customer service
7. Helpdesk Ticketing
8. Live Support Chat
9. Integrated Chat
Show all NaN LiveAgent features ▾
LiveAgent VS Supportbench
Is LiveAgent a good alternative to Supportbench?

Capacity
Capacity is an AI-powered automation platform that connects an organization's tech stack. It answers queries, automates repetitive support tasks, and solves business challenges. Its Concierge chatbot uses a Knowledge Base to answer employee and customer queries, reducing...
37 Capacity alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- AI Chatbot
Platforms
- iPhone
- iPad
- Online
- Android
- Android Tablet
Capacity Features
AI-Powered
Show all NaN Capacity features ▾
+3
Capacity VS Supportbench
Is Capacity a good alternative to Supportbench?

LiveChat
LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.
208 LiveChat alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- iPad
+3
Top LiveChat Features
1. Desktop Sharing
2. Marketing Automation
3. Auto Responder
4. Customer Segmentation
5. Real time collaboration
6. Multiple Account support
7. Ad-free
8. End-to-End Encryption
9. Two-factor Authentication
10. Lightweight
11. Website Monitoring
12. Dark Mode
Show all NaN LiveChat features ▾
LiveChat VS Supportbench
Is LiveChat a good alternative to Supportbench?

Help Scout
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
118 Help Scout alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Help Scout Features
Customer service
Knowledge base
Show all NaN Help Scout features ▾
+4
Help Scout VS Supportbench
Is Help Scout a good alternative to Supportbench?

ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
169 ProProfs Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
+2
ProProfs Help Desk Features
1. Shared inbox
2. Helpdesk Ticketing
3. Canned responses
4. In-built Bug tracking
5. Custom data fields
6. Reporting
7. Instant Replay
8. Knowledge Management
9. Knowledge Base structuring
Show all NaN ProProfs Help Desk features ▾
ProProfs Help Desk VS Supportbench
Is ProProfs Help Desk a good alternative to Supportbench?

Solarwinds Web Help Desk
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
92 Solarwinds Web Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
- iPad
Solarwinds Web Help Desk Features
Knowledge base
IT Asset Management
Show all NaN Solarwinds Web Help Desk features ▾
Solarwinds Web Help Desk VS Supportbench
Is this a good alternative to Supportbench?

Deskpro
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
75 Deskpro alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Deskpro Features
Customer service
Knowledge base
Show all NaN Deskpro features ▾
+1
Deskpro VS Supportbench
Is Deskpro a good alternative to Supportbench?