Vivantio Alternatives
Vivantio is described as 'The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities' and is an app in the Business & Commerce category. There are more than 50 alternatives to Vivantio for a variety of platforms, including Online / Web-based, Windows, Linux, Android and iPhone. The best alternative is osTicket, which is both free and Open Source. Other great apps like Vivantio are Freshdesk (Freemium), Spiceworks Help Desk (Free), ProProfs Help Desk (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
- Free • Proprietary
- Windows
- Online
- Android
- Android Tablet
- ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
- Free Personal • Open Source
- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- Blackberry
- iPad
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
- OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.