osTicket Alternatives

Alternatives list

1. 

   

   Zammad

    37 likes

   Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

   60 Zammad alternatives

   Cost / License

   • Free
   • Open Source

   Application type

   • Help Desk

   Origin

   • Germany
   • EU

   Platforms

   • Linux
   • Self-Hosted

   • Germany
   • EU

   

   

   

   +9

   

   More about Zammad  

   

   Good alternative?Is Zammad a good alternative to osTicket?

    

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   Zammad vs osTicket Comments

   Positive comment by Guest · Mar 5, 2019

   Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.

   1 of 1 comments

   

   

   • Zammad is Free and Open SourceosTicket is also Free and Open Source
   • Zammad is CustomizableosTicket is not according to our users
2. 

   

   Hipporello Service Desk

    5 likes

   A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Form Builder

   Origin

   • Türkiye

   Platforms

   • Online
   • Trello
   • Software as a Service (SaaS)

   • Türkiye

   

   

   

   +1

   

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4. 

   

   Kayako

    18 likes

   Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • CRM

   Origin

   • United Kingdom

   Platforms

   • Mac
   • Windows
   • Linux
   • Online
   • Android
   • iPhone
   • Blackberry
   • Android Tablet
   • Windows Phone
   • iPad

   • United Kingdom

   

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5. Ad

   

   

   Help Scout

   Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

   https://www.helpscout.com

   Learn More
6. 

   

   HelpCrunch

    170 likes

   Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • CRM

   Origin

   • United States

   Platforms

   • Online
   • Android
   • iPhone
   • Software as a Service (SaaS)
   • iPad
   • Android Tablet

   • United States

   

   

   

   +9

   

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   Good alternative?Is HelpCrunch a good alternative to osTicket?

    
7. 

   

   Deskero

    16 likes

   Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United Kingdom

   Platforms

   • Online
   • Android
   • iPhone
   • iPad
   • Android Tablet
   • Mac

   • United Kingdom

   

   

   

   +2

   

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   Good alternative?Is Deskero a good alternative to osTicket?

    
9. 

   

   UseResponse

    132 likes

   UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Platforms

   • Online
   • Self-Hosted

   • United States

   

   

   

   +5

   

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10. 

    

    Request Tracker

     17 likes

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Cost / License

    • Free Personal
    • Open Source (GPL-2.0)

    Application typeApplication types

    • Help Desk
    • Issue Tracking

    Origin

    • United States

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl

    • United States

    

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11. 

    

    HappyFox

     16 likes

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone

    • United States

    

    

    

    +8

    

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12. 

    

    Vivantio

     9 likes

    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • IT Service Management

    Origin

    • United States

    Platforms

    • Online
    • Self-Hosted

    • United States

    

    

    

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13. 

    

    JitBit Helpdesk

     33 likes

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad

    • United States

    

    

    

    +1

    

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14. 

    

    GLPI

     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    74 GLPI alternatives

    Cost / License

    • Paid
    • Open Source (GPL-3.0)

    Application typeApplication types

    • Help Desk
    • Inventory Management

    Origin

    • France
    • EU

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron

    • France
    • EU

    

    

    

    +4

    

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15. 

    

    Linear

     15 likes

    Enhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.

    Cost / License

    • Freemium
    • Proprietary

    Application typeApplication types

    • Project Management
    • Issue Tracking

    Origin

    • United States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    • United States

    

    

    

    +6

    

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    Good alternative?Is Linear a good alternative to osTicket?